At America's Service: How Your Company Can Join the Customer Service Revolution

by Karl Albrecht

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Genres: Business

252 pages, Paperback

First published May 1, 1988

About the author

Dr. Karl Albrecht is an executive management consultant, coach, futurist, lecturer, and author of more than 20 books on professional achievement, organizational performance, and business strategy. He is listed as one of the Top 100 Thought Leaders in business on the topic of leadership.

He is a recognized expert on cognitive styles and the development of advanced thinking skills. His books Social Intelligence: The New Science of Success; Practical Intelligence: The Art and Science of Common Sense; and his Mindex Thinking Style Profile are used in business and education.

The Mensa society presented him with its lifetime achievement award, for significant contributions by a member to the understanding of intelligence.

Originally a physicist, and having served as a military intelligence officer and business executive, he now consults, lectures, and writes about whatever he thinks would be fun.

Reviews

[Luis Fredy · Rating 3 out of 5]

Interesante y complementario al libro de gerencia del servicio, a pesar que son casi tres décadas que han pasado desde que fue escrito, muestra como el servicio y toda la industria entorno a este sector, ha sido el de mayor crecimiento.