Most books about continuous and process improvement are written in a textbook format with straightforward information and plenty of graphs and charts to convey the points being made. Sometimes, even the best step-by-step instructions can escape even the most adamant of followers for an improvement method in determining exactly how to apply what the
A business novel about a group of consultants who help a helicopter maintenance company and a hospital improve efficiency.
Trying to take the formula of a story to show how improvement can be made, this book largely misses the mark. The writing is the problem here. The characters are not believable and flat. Instead of teaching through action, the characters lecture the concepts. The authors might as well have skipped the story elements and just written the lectures. The book felt tedious as a result. That said there were a couple of good insights that were useful.
Simple, revealing and amusing explanation of TOC and Lean Manuf. theories and more
I really enjoyed reading this book. It deals with the whole process of transforming a service provider into an efficient throughput deliverer. It helped me quite a lot to understand how to tackle such a task.