Key Performance Indicators (KPIs): Best Practices: Business Presentation

by FlevyPro Library

This is a business presentation on best practices in the development of Key Performance Indicators (KPIs). It is a part of a series of presentations on various business frameworks, designed in the same style of management consulting presentations (e.g. McKinsey, Bain, BCG, Deloitte, Accenture, Capgemini, IBM). Each presentation addresses a unique management topic. Key Performance Indicators (KPIs) best practices are the parameters to engaging customers beyond the sales funnel There are clear and measurable differences that exist between organizations that use Key Performance Indicators (KPIs) to monitor and assess performance and those that use KPIs to guide and drive performance improvements. Data-driven and customer-oriented leaders use KPIs to transform their organization, while those more concerned with hitting their numbers remain focused on efficiencies. Who is better positioned to adapt, evolve, and compete? More sophisticated managers explicitly use KPIs to promote cross-functional—not just vertical—alignment. For them, KPIs are the means and methods for rigorously defining and measuring the fundamentals that matter. To be effective, KPIs must be able to clearly communicate how it tracks Value Creation and delivers value for our stakeholders—customers, employees, and investors. This framework provides practical and actionable next steps for organizations to obtain greater value and returns from their KPI investments. It discusses 4 best practices around 1. Focus on Customer Experience (CX) 2. Identify Top Enterprise and Top Functional KPIs 3. Foster Enterprise-wide Discussion of KPIs 4. Treat KPIs as a Special Class of Data The 4 KPI best practices are every organization’s guide to using KPIs to guide and drive performance improvements. This ebook also includes slide template examples for you to use in your own business presentations. The 4 best practices around KPIs demonstrate the effective use of KPIs to reflect and illuminate strategic priority of organizations.

30 pages, Kindle Edition

Published May 24, 2020