A arte de dar feedback: Motive sua equipe. Melhore a comunicação. Estabeleça objetivos claros. (Um guia acima da média - HBR)

by Harvard Business Review, Marcelo Schild (Translator)

Take the stress out of giving feedback.

To help your employees meet their goals and fulfill their potential, you need to provide them with regular feedback. But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it’s not only well received but also expressed in a way that encourages change?

Whether you’re commending exemplary work or addressing problem behavior, the HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development. You’ll learn to:

• Establish trust with your direct reports
• Assess their performance fairly
• Emphasize improvement, even in criticism
• React calmly to a defensive feedback recipient
• Recognize and motivate star performers
• Create individualized development plans

Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Genres: Business, Nonfiction, Management, Leadership, Psychology, Communication, Professional Development

193 pages, Kindle Edition

First published April 19, 2016

Reviews

[Rogival Gregory · Rating 3 out of 5]

The HBR books are good compilations of articles about specific management topics. Feedback is an important one. How to provide good, constructive feedback. How to prevent a surge of emotions and resistance. We are social animals, and feedback refers to our work and activities.

[Tamara · Rating 4 out of 5]

Lots of easy-to-digest and easy-to-implement tips.

[Julia · Rating 5 out of 5]

Quick read with lots of valuable input if you have people reporting to you.

[علیرضا محبی · Rating 4 out of 5]

بهتر از تصوری بود که ازش داشتم. نسخه فارسی نشر آموخته را خواندم. مناسب برای تقویت مهارت‌های فردی و رهبری. مختصر و مفید.

[Lukasz · Rating 5 out of 5]

Kolejna fachowa książka Harvard Business Review po którą postanowiłem sięgnąć. Główny temat książki to „efektywne udzielanie feedbacku” w kontekście biznesowym. Bardzo wartościowa pozycja.
Tak jak w innych książkach z tej serii mamy do czynienia ze zbiorem artykułów publikowanych na łamach czasopisma Harvard Business Review. W pozycji znajdziemy artykuły o tym jak budować relacje która jest podstawą od udzielania efektywnego feedbacku, jak formułować trudny feedback względem osoby, która nie spełnia naszych oczekiwań, jak przygotowywać się do trudnych rozmów w których będziemy udzielali trudnego, krytycznego feedback. Co ciekawe książka nie tylko koncentrowała się na trudnych rozmowach i udzielaniu trudnego, negatywnego feedbacku, ale zawierała również wskazówki na temat tego jak formułować pozytywny feedback, dlaczego regularny pozytywny feedback jest bardzo ważny i dlaczego o nim nie powinniśmy zapominać. Ciekawy był również artykuł o kulturowych wyamiarach udzielania feedbacku. Nie pozostaje mi nic innego jak gorąco polecić książkę zainteresowanym. Kolejny „must read”.

[Philippe Fanaro · Rating 2 out of 5]

Why are people so aloof to the primal problem with corporate feedback: the employee's position might be sabotaged by it, since the depends on its employment to live. It should be at the center of any discussion, and yet here we are with Harvard avoiding this taboo like the plague.

If a student were to avoid it in a class, it would have been an instant F. If everyone avoids it in one of the biggest management magazines in the world, it's a success worldwide.

And, even though the book is about delivering feedback, can a thorough discussion about it go on without discussing how to receive feedback? It's a perspective necessary to learn, and it's as incomplete as patronizing to avoid it.

[Emanuel Steininger · Rating 4 out of 5]

I enjoyed reading the book because each section describes a very specific challenge when delivering feedback. Not all of them equally valuable to me and some had redundant advice. But that’s fine as the topic is giving feedback and there are some key principles that help most situations.

I would recommend the book to everyone in a people management position, although I have the feeling that it’s most valuable to less experienced managers. It gives a good kickoff and very practical advice. So if you don‘t know how to start, start here. HBR has a good reputation and it’s a fast ready. And the structure allows you easily to pick the topics that you need. So read it in any order as you want.

[Allison · Rating 4 out of 5]

If you like HBR articles than you’d like these short books. Essentially it’s a bunch of articles based on the theme giving feedback. Quick read.

Some of my takeaways:
-Brainstorm the root of the behavior you’re trying to address
-give specific feedback instead of being generalized. Instead of saying you need to be more organized. You can suggest specific ways they can be more organized like preparing agendas ahead of them.
-using coaching and be consistent

[Erin Matson · Rating 3 out of 5]

Growing employees can be delightful — or confounding. Learned several tips in here.

[Rick · Rating 3 out of 5]

Not nearly as impactful as I anticipated. A compilation of HBR articles so certainly worth picking thru for the some nuggets just not the be all end all regarding feedback.

[Bobbi Galvin · Rating 3 out of 5]

Nice, specific phrases to use, but sometimes too specific. I would probably only come across/experience a couple of the scenarios, but it was a good reminder how to handle difficult conversations.

[Dan Dawson · Rating 2 out of 5]

Okay.

[Floris Sijbesma · Rating 4 out of 5]

Great insights, practical and helpful. However, on occasion too repetitive.

[Guanhui · Rating 4 out of 5]

Useful set of essays.

[Ines Ricardo · Rating 4 out of 5]

Achei um livro interessante e curto para quem quer fazer uma leitura rápida, concisa e esquemática sobre o tema. Os exemplos práticos são uma grande mais valia.

[Lido em formato físico]

[Ben · Rating 3 out of 5]

A collection of Harvard Business Review articles put together on the same topic.
Some good nuggets of wisdom in there but on the whole there are better pieces of management literature out there.

[Kat · Rating 3 out of 5]

Good read - I might have rated it more highly if several of the articles hadn't been in other HBR collections I've read. Would recommend to new managers dipping their toes into performance feedback though.

[Anupam Kumar · Rating 4 out of 5]

Very nice and concise book.

[Vasiliy Sikorskiy · Rating 5 out of 5]

Первая настолько прикладная и полная книга по обратной связи. Ее нужно не просто один раз прочитать, а держать под рукой, чтобы регулярно практиковать и оттачивать.