The Electronic Resources Troubleshooting Guide

by Holly Talbott, Ashley Zmau

A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution.

144 pages, Paperback

Published August 1, 2020

Reviews

[Cristina Boggs · Rating 5 out of 5]

I work at OCLC Customer support and I’d love it if every library school student went through some kind of training like this book gives. Although it’s pretty basic for us, it would really help those coming into the profession to know these things. Great work!