An updated edition of this extremely popular textbook especially suited to students studying FETAC Communications Modules, or courses in which there is a communications elementCovers a wide range of communication topics while still focusing on the four main communication skills of listening, speaking, reading and writingEach chapter is comprehensive in its approach, with interesting activities and points of discussion to encourage participation in the classroomProvides lists of useful websites for further study and exploration.NEW TO THIS Incorporates recent developments in technology which are examined in the chapters The Telephone Computers The Internet Email Mass CommunicationInformation about legislation, such as data protection and defamation, has been updatedFull colour with new illustrations, photographs and images.