The Quality Toolbox

by Nancy R. Tague

This best-selling reference book has been completely updated and expanded! The Quality Toolbox gives quality practitioners a choice of a variety tools for dealing with the wide variety of situations that occur on the road to continuous improvement. it includes a variety of matrices and flowcharts, data collection and analysis tools, tools for planning, tools for analyzing processes and discovering root causes, and different forms of brainstorming and other tools for generating, organizing, and evaluating ideas. In short, the means to accomplish change. In updating this book, Tague has added 34 tools and 18 variations. the Quality Improvement Stories chapter has been expanded to include detailed case studies from three Baldrige Award winners. an entirely new chapter, Mega-Tools: Quality Management Systems, puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.

Genres: Business, Nonfiction, Reference

Kindle Edition

First published January 1, 1995

Reviews

[Degenerate Chemist · Rating 5 out of 5]

While I was studying for my CQE I noticed this book kept popping up as a reference in my practice exams and reading. I went ahead and bought it for that reason. I didn't have a chance to read it before taking the test and that is a shame because this is an excellent reference.

There are five chapters in this book. The first 4 cover the following: instructions on how to use the book, quality management systems, quality improvement process, and case studies in quality improvement. Chapter 5, the largest chapter, is a list of the most important tools for managing quality; control charts, brainstorming tools, FMEA, and several I had never heard of before.

This book was incredibly helpful and I will be using it as a desk reference. The decision matrix in chapter 1 is a clear, concise way to help a QE decide which tools will help solve which problems. Chapter 5 has some of the best explanations and examples of the quality tools I have ever read complete with helpful examples and pictures.

This book is not a deep dive. You aren't going to learn everything there is to know about control charts and DOE from this one but it will give you a firm starting point for understanding and implementing these tools.

[John · Rating 4 out of 5]

Great book capturing the wide variety of individual quality tools for any process improvement. A great companion for any Green/ Black Belt or someone who is looking for more ways to implement improvement within their organization.

[Jatin Gupta · Rating 4 out of 5]

it's a book that gives overview of quality as a tool, and will surely answer your very basic questions about quality and how to see the various tools and approach to quality strategically.