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by Jack Mitchell, Джек Митчелл

In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating and keeping your biggest asset, great employees!

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:

Be NICE to them (and hire nice people to begin with)

TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust)

Instill PRIDE in them (they are more productive when they are proud of their work)

INCLUDE them (since you can't do it alone)

Generously RECOGNIZE them (and not only with money--but don't be chintzy, either)

Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates--whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.

"Positive people power is fundamental to the overall success of any business."
--Jack Mitchell

Genres: Management, Business

Unknown Binding

First published January 1, 2008

About the author

Jack Mitchell is an American businessperson, author, and motivational speaker. He is the chairman of the Mitchells Family of Stores. In 2005, he was included on Inc. magazine's list of 26 Most Fascinating Entrepreneurs.

Reviews

[Dave H · Rating 3 out of 5]

My brother has years of experience and training in management and has built a successful business. I asked him what management book he recommended and this is it. Recommended if you want to build an enjoyable work community.

[Nikita Lebedev · Rating 3 out of 5]

General things about attention to your colleagues/employees. I reckon that it would be very useful for managers in large corporations with 500+ employees. As for start-ups and smaller companies main ideas of this is book is in theirs DNA.

[Anastasiia Horova · Rating 2 out of 5]

The amount of cliches is very annoying, it could've been an article.

[Khuram Malik · Rating 3 out of 5]

I listened to the audiobook version. This book has a lot of important ideas and useful practical principles for creating an organisation that revolves around niceness and being human, and does away with the mechanical relationships we've all been building in the workplace for the last few decades.

The author makes you think about the importance of fostering a niceness culture and uses a term called Hugs to specify the act of being nice, it doesnt necessarily mean actually hugging people, although that's encouraged.

While i found many of the points useful, and i appreciate the impact it can have on an organisations workforce to improve performance results and foster loyalty, i found the book to be rather laboured and repetitive hence the average rating i am giving it.

[Tina LaLima · Rating 4 out of 5]

Very much enjoyed the sequel to Hug Your Customers. I would read anything Jack Mitchell wrote and his books are truly a must for anyone serious about improving their business, their team, or themselves. I put his principles to work every single day, at work and in my private life.

[Alex · Rating 4 out of 5]

Nice book about culture. A lot of ideas on how to appreciate people at work. It's not a comprehensive guide, and author in no way implies so, more like a rule book of a family business. But quite interesting to have a peek into.

[Vicki · Rating 3 out of 5]

This book contains LOTS of ideas about how to create a positive work environment. If only more employers used some of these techniques.... hint, hint.......

[Angela · Rating 4 out of 5]

Includes how to screen during the hiring process for people who are enthusiastic, loyal, and team oriented, and who fit well with your other employees.

[Chrystal Flanders · Rating 5 out of 5]

All of Jack Mitchell's books are for anyone who has employees who need motivation. This book inspires people to act.

[Mark Anderson · Rating 5 out of 5]

Do half of the tips described in this book and you'll be doing well.

[Jon · Rating 3 out of 5]

thought it was pretty good, good perspective from the author. key here really is to recognize and understand people concepts are pretty basic common sense but important to read and listen to.

[Dmitry Zhlobo]

I don't recommend this. A lot of words but very few insights.

It can be written in 50 pages I believe.

[cynthia Clark · Rating 2 out of 5]

It was a bit overkill and pretty cheezy, but some good tips/reminders nonetheless.