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SYSTEMology: Create time, reduce errors and scale your profits with proven business systems

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Finally a step-by-step system that fixes owner dependent businesses.

Do you sometimes feel like your business is an adult daycare centre? Are you constantly repeating yourself, fixing errors and trying to hold things together? What if it were possible to create a business that runs itself?

You've dreamed about it - now it's time to make this a reality!

If you're anything like many seasoned business owners, you've tried and failed to systemise your business. The reality is, your shiny business isn't as functional as it looks from the outside; it's unorganised, inconsistent and key-person dependent.

SYSTEMology solves this problem with a proven, step-by-step business systemisation framework - designed so that even the busiest business owner can deploy it. Drawing on 20+ years of business experience and real-life case studies, David Jenyns details the path to complete business reliability.

219 pages, Kindle Edition

Published August 18, 2020

778 people are currently reading
1215 people want to read

About the author

David Jenyns

7 books12 followers
David Jenyns is an experienced entrepreneur who sold the Melbourne Cricket Ground in his early twenties and founded Melbourne SEO Services. He systemized himself out of that business in 2016 and founded SYSTEMology to help business owners implement systems to scale their business.

Today, he supports a growing community of certified SYSTEMologists, delivers workshops, keynote addresses, hosts a podcast, and is on a mission to free business owners worldwide from daily operations.

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5 stars
317 (45%)
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237 (33%)
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117 (16%)
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Displaying 1 - 30 of 63 reviews
Profile Image for Sarah Cupitt.
839 reviews46 followers
October 24, 2025
the book only covers the initial five steps in the seven-step process of SYSTEMology??? 3/5?

Notes:
- the ability to adapt and optimize operations is more crucial now than ever
- Perhaps you can relate: you created your own business or went out on your own expecting more freedom in your work and life, only to find yourself caught in an 80-hour week cycle of ceaseless client acquisition, service delivery, and relationship maintenance.
- The first step in your SYSTEMology journey is defining the most critical systems within your business
- CCF = critical client flow
- Begin by specifying one target client and the core product or service you’d typically offer them. Write these out at the top of the page as a reminder. Next, map out this target client’s journey from initial discovery of you or your company to final purchase and, ideally, repeat business or referrals. Keep it simple – you don’t need to list every detail and detour, just the high-level progression.
- divide your critical tasks amongst the team members listed (assumes you're not solo eh)
- is systems champion fancy way of saying get an EA??
- Success on front four rests on two pillars: the consolidation of all systems within a centralised management platform and the establishment of mechanisms for accountability.
- It’s worth stating here that your email inbox isn’t an adequate solution. Despite its utility for communication, email has significant limitations in managing tasks and maintaining oversight, often leading to unnecessary errors and missed deadlines. Specialized software is the way to go. (aka asana in my case)
- make a distinction you may have shied away from up until now: delineating between the roles of “leader” and “manager” in your organisation (again assumes not solo eh)

Action:
- The CCF is designed to delineate and streamline the essence of your business operations. You can find a template available at www.systemology.com/resources
- Departments, Responsibilities & Team Chart – or DRTC – a structured approach to organizing and delegating tasks. A template for this workflow can be found at www.systemology.com/resources
Profile Image for FAIZAN KHAN.
70 reviews4 followers
August 1, 2021
To me a business without systems is like a car without an engine - you can only push it manually uptil a point and after that, you're toast! Using the same analogy, operate a systemsless business and you'd wish you had a job.

This is where SYSTEMology comes in. This book will give you a system, to come up with systems for your business. Think about it. SYSTEMology is one if those books which would make you million times over it's price tag, it's basically priceless.

Want to be able to sleep and still make money? Read SYSTEMology.
Profile Image for Abeer Nadeem.
25 reviews5 followers
August 2, 2021
Too much wisdom resides in this book, who doesn't want a self-operating business that allows the owner the time to explore more and also allows the business to grow and become a saleable asset.

This book gives the step-by-step simple process to systemise any business. But it requires hard work so does the unsystemised business.

Do you want to put in the work for creating systems and create a self-operating business that doesn’t need you on a day-to-day basis? Grab this BOOK!


Profile Image for Denis Vasilev.
809 reviews107 followers
January 25, 2022
Очень очень базовая и несмотря не небольшой объем слишком многословная книга по написанию СОП - Стандартных Операционных Процедур. Всё
Profile Image for Brendan Brooks.
522 reviews5 followers
March 7, 2021
https://hyperweb.com.au/book-review-s...

If you have read the work of Michael E. Gerber you will be familiar with the power and benefit of systems & processes, and the organisational areas of a business that ideally require them. The benefit at a top-level is to ensure a working team is clear about where they are at within a task or project. The power is in how a systemised business can operate without the owner/manager leaving them to apply themselves to business development tasks. This allows the business to attract and facilitate an increase in throughput and ultimately the business can become a transferable entity in a sale, or at least very successful for stakeholders if a sale is not the goal.

SYSTEMology by David Jenyns is the logical companion to The E-Myth Revisited. It is not surprising given David was chosen by the Gerber organisation to work with them on promoting Gerber’s work. David was an advocate, had runs on the board applying the principles himself, and had a desire to help others achieve results with them as well.

The promise that SYSTEMology fulfils is to give the reader easy to follow processes, tools, and resources to apply to a business within the framework of the E-Myth principles. SYSTEMology takes into account the 4 stages of a business systemisation, and starts with the point that a business needs to identify where they are current positioned. He then follows with a 7 step process, which is the “ology” part of SYSTEMology.

The book came at the right time for me (transparency, the author offered me a copy to read and review) and since I had read the E-Myth Revisited myself, I had been working on our own business developing systems and processes for our own acquisition, fulfilment, and retention pillars. The four stages of systemisation are Survival, Stationary, Scalable, and Saleable. I could easily identify where we are as a business and where we want to go in this continuum.

SYSTEMology is then presented in 7 stages: Define, Assign, Extract, Organise, Integrate, Scale, and Optimise. Each are presented in a chapter that is very well structured with a summary at the start of each chapter (which I found more effective than having it at the end), a myth to debunk, an explanation and examples in actual business experience, steps to follow, worksheets with printable versions available online, a case study, and action steps. I find a clear structure and practical applications a big plus in a business book.

With my own experience in developing systems and processes, documenting them, and trying to embed them in our own business it was pleasing to see I was on the right track as I had already applied parts of each stage. The challenge for me now is to expand, refine, then continue to optimise, and with the help of SYSTEMology by David Jenyns, not only do I have a practical workbook to use, but excitement and confidence. I can’t wait to get started.
Profile Image for Jung.
1,937 reviews44 followers
May 6, 2024
"Systemology" by David Jenyns provides a comprehensive roadmap for entrepreneurs and small business owners looking to systemize their operations for efficiency, effectiveness, and growth. Through a seven-step process rooted in principles of systems thinking, Jenyns offers practical guidance for creating time, reducing errors, and scaling profits through proven business systems.

The first five steps of the SYSTEMology process are outlined in the book, each building upon the previous one to gradually transform the theoretical framework into practical, day-to-day operational improvements.

Step one: Defining
The journey begins with defining the most critical systems within your business using the Critical Client Flow (CCF) process. By mapping out the target client's journey from initial discovery to final purchase, you can identify key areas for systemization and streamline business operations.

Step two: Assigning
Next, it's time to assign key tasks to knowledgeable workers within your organization using the Departments, Responsibilities & Team Chart (DRTC). By leveraging the expertise already present in your team, you can delegate responsibilities effectively and foster a culture of continuous improvement.

Step three: Extracting
In the extracting phase, you'll harness your team's knowledge and transform it into actionable systems. By recording knowledgeable workers executing critical tasks and documenting them into step-by-step guides, you can enhance efficiency and quality across your team.

Step four: Organizing
Navigating to the organizing phase involves consolidating all systems within a centralized management platform and establishing mechanisms for accountability. By using specialized software for systems management and project management, you can ensure that systems are readily available and actionable for your team.

Step five: Integrating
In the final phase of the SYSTEMology process, you'll rally team support for your newly defined, assigned, extracted, and organized systems. By delineating between the roles of "leader" and "manager" and emphasizing a company culture of systems thinking, you can set your business apart from the competition and pave the way for scalability and saleability.

Overall, "Systemology" offers a practical and actionable approach to systemizing business processes, setting businesses up for success in a rapidly evolving business landscape. By following the steps outlined in the book, entrepreneurs and small business owners can transform their operations and achieve sustainable growth and profitability.
Profile Image for Angela Lam.
412 reviews18 followers
February 2, 2022
I received this as a complimentary ebook to do a book review. It took me a while to finish it, as the the intro didn't really resonate with me. But once I got into the book itself, the content was actually well written and structured, with lots of practical ideas. So much so that my team at Readingraphics eventually converted it into a full summary.

Basically, this book presents a blueprint for systemizing your business. Ideal for small/medium businesses that have already achieved product-market fit and have at least a tiny team (even an owner + some assistants or freelancers would suffice).

There are tons of books out there that tell you how important it is for a business owner to work ON the business and not IN it. But few books really explain HOW to do it. This is one of those books that actually provides the nuts and bolts.

Pros: it explains exactly how to capture and refine the systems in your business.

Cons: it assumes that you already have a business that works. If not, then you have to figure that part yourself first.

The book that spurred me to start capturing my business systems was actually "Clockwork"--that book had a much simpler approach which is to simply start recording your work as you do it.

Systemology is more sophisticated, to include 7 phases for capturing and refining the systems, and zooming into the types of ideal software/systems. That's great because I'm at the point where I'm ready to refine my approach. But I wonder if I'd actually have gotten started if I had read this book first. Still, I got quite a number of great insights, e.g. identifying the key activities that we haven't yet started to capture, consolidating the content into 1 place and getting my other "Knoweldgeable Workers" to capture their knowledge too

It's probably a great book for any startup that has gained traction and needs to start capturing and replicating its efforts. I guess it could also work for mid-sized organizations.

Book Summary at: https://readingraphics.com/book-summa...
Profile Image for Cheryl Malandrinos.
Author 4 books71 followers
November 9, 2020
SYSTEMology by David Jenyns is a must have resource for business owners. Whether you're an entrepreneur or work in some leadership role, you'll find great takeaways in SYSTEMology.
Jenyns begins by identifying the four stages of business systemization. He then brings you through his seven-step process that is "designed to identify and create the critical systems within your business."

Each step is its own chapter and begins with a chapter summary highlighting what the chapter includes. The author discusses common myths about systemization, includes charts and diagrams to help you as you go through the process, and provides case studies showing examples of success using these principles. There are also links to additional online resources.

As a small business owner, I know developing systems is important. It's something I've struggled with since I started. As Jenyns says towards the end of SYSTEMology, most people that wish to learn SYSTEMology don't need to be convinced of the benefits of systemizing their business, they need a plan to make it happen. That's where I am, and what drew me to request to review this book. I can't say I've read a ton of books like this in the past, but SYSTEMology has inspired me to make this a focus for my business in 2021. I look forward to putting Jenyns plan to work to see how it moves my business forward.
1 review2 followers
August 19, 2020
THE Definitive Guide to Systemizing any Business

It’s often said that the difference between an entrepreneur and a business owner who has a job, is that an entrepreneur has systems.

As someone who has lived systems throughout my career, I was drawn to David’s work when I first met him many years ago. He has taught me so much about elevating my systems thinking and approach to a higher, more effective level.

Systemology debunks the most common mis-conceptions about systemising your business and provides a practical how-to guide that encapsulates David’s approach to systemising small business. Ideas like having a system for systems, focusing on the 20% that will make 80% of the difference with a Critical Client Flow approach and splitting the knowledge role from the documenters role are just a few examples of how Systemology simplifies the building of systems in any small business.

This is a must read book for every business owner and entrepreneur!

Dr Jürgen Strauss, Innovabiz
Profile Image for Malissa Greenwood.
133 reviews24 followers
February 28, 2021
I really enjoyed this book! I’m not even the core demographic for it, but I found the insights in SYSTEMology to be useful and interesting to learn about. So 5 stars for me! Seriously, I have no complaints.

It’s written by an Australian author, so if you’re an American you might find some of the spelling a bit off, but other than that you’d hardly notice. Everything is made to be basic and applicable to all business types, wherever they are. And he makes a lot of great points throughout – I marked so many pages and quotes! It's full of good advice and inspiration.

I have already recommended this to a couple of business owners I know and I will keep recommending it to more! Plus department leaders, people in leadership, and people in training roles, too. If none of these things apply to you, and you’re still reading this, then consider buying it for yourself to try and systemize other areas of your life! Or maybe gift it to a business owner or entrepreneur you know.

read my full review at malissagreenwood.com/systemology-by-d...
Profile Image for Meighan O'Toole.
157 reviews7 followers
November 25, 2021
There’s not a ton of groundbreaking info in here, but what makes this book so different and so helpful from other business systems books is that Jenyns lays out how to create repeatable simple systems in a way that makes sense. He also addresses real fears and possible bottlenecks in a way that are super digestible as well as the consequences. Plus he’s very clear on who he’s speaking to: business owners who already know they need to do something different but don’t know where to begin.

What I love about this book and Jenyns infectious energy is he knows the frustration bottlenecks and micromanaging does to teams and owners and he speaks to it honestly. There’s no ridiculous jargon you have to teach yourself or your team, it’s just straight directions on how to make these changes as well as WHY. I bought both my team members this book. Highly recommend. Plus it’s a super quick read with directions and resources to get you started.
Profile Image for T. Laane.
757 reviews93 followers
November 5, 2022
Although I am a very organized person, I do not have this level of systems in place on purpose. I like to freestyle a lot, this is fun for me - and since work is a big piece of life, I like my life to be fun. But still - everyone needs to listen to the book at least to understand the system of creating systems. And the benefits of creating systems. Especially when you have plans to exit your business (I don’t). One thing the author fails to mention is that he (being the same person that I am) gets a kick out of creating systems, a dopamine run. So regular persons can not keep up the level of system quality without enjoying creating it. The same is with diet or exercise - only people loving it can keep it up 24/7 for years and years. So most likely most of the readers are not such fans of systems :) But still, very useful lessons in this book.
Profile Image for Stan Skrabut.
Author 9 books25 followers
July 24, 2021
About a month or so ago, David Jenyns reached out to me and asked me to review his new book, SYSTEMology: Create time, reduce errors and scale your profits with proven business systems . With the word system in the title, how could I refuse? I was eager to take a look at what Jenyns put on paper. I was very pleased. Not only did the book align with what I was learning in other books, but it also offered some new approaches. Read more
Profile Image for Orçun.
66 reviews18 followers
June 4, 2024
Even though he declares that he fills a void in the field with many other resources about the topic, I think he failed. He starts by saying that companies do many systemizations with many employees, and he says that it's also possible with small businesses, though he depends everything on the employees again. Assuming that a small business has employees in the first place is kinda vague. In my opinion, systemization could be even done with a one-person business at first and can stay that way forever if a person wants to. He reserves only one page to automation in the era of automation, and it's just because to tells us not to rely on automation at all. I don't think he adds anything new in the area with this book.
30 reviews
November 27, 2024
This book may work for your business if you already have high performance workers to get them to document their systems for you. But if you're a solopreneur that wants to put systems in place to put together a team, there's not as much in the book there for you. The book drives home the concept that you need systems to raise your productivity, to free yourself up to be open to serendipitous opportunities, and that systems increases the value of your business for when you want to sell it.

I just wish there was more practical advice for the solopreneur, instead of having your high performance workers do all the work for you to record down what they are already doing. The book felt more self-congratulatory with all the personal anecdotes than helpful.
1 review
September 10, 2020
Business is all about Organisation & that's what Systemology is all about.

When i started my freelance graphic design business,i craved for as much clients as i could onboard. My wish was granted but it came alot of challenges.

Management became my biggest issue, followed closely with burnouts.I reached a saturation point and everything got messy.

I had to step back from everything and get to understand where i went wrong starting from the beginning.

And that's how i discovered systemology.I have learnt alot about getting your business organized.

When a business organized, it give room for creativity and an opportunity to be scalable.

Thanks David Jeyns for opening my mind.
Profile Image for Nick.
Author 21 books141 followers
October 31, 2021
Wearing my small-business-owner hat for a moment, I was delighted to find in this book a thoughtful description of how someone in my position might actually create a scalable business, that holy grail of small business growth. Especially since the advent of the internet, scaling seems like something we biz folks should be able to do, but usually can't find the time to do it because we're too busy executing. Speaking for myself, of course. Anyway, if you own a business and want to know how to gin it up to the stratospheric levels befitting today's titans of industry, this book's for you.
Profile Image for Mir Shahzad.
Author 1 book8 followers
May 6, 2024
Summary:

Systemology by David Jennings discussed that systemizing business processes is crucial for efficiency, effectiveness, and growth. By following the tried and tested steps of defining, assigning, extracting, organizing, and integrating the systems within your business, you can take your company from barely surviving to stationary and stable, and ultimately, to scalable and saleable. The journey to business systemization isn't easy, but it's one of the most rewarding journeys you'll make, setting you up for a professional life beyond your dreams.
222 reviews
May 6, 2024
In the Systemology by David Jennings, you've learned that systemizing business processes is crucial for efficiency, effectiveness, and growth. By following the tried and tested steps of defining, assigning, extracting, organizing, and integrating the systems within your business, you can take your company from barely surviving to stationary and stable, and ultimately, to scalable and saleable. The journey to business systemization isn't easy, but it's one of the most rewarding journeys you'll make, setting you up for a professional life beyond your dreams.
4 reviews
October 11, 2023
SYSTEMology is a must read for anyone who wants to build a business to sell

First time entrepreneurs or seasoned busienss owners, if you want to build a business that allows you to live vs working a job that you created or creating a busienss that you want to sell - this is a must read book for you. Get the knowledge, plant the systemology seeds now, properly design systems, designate duties and live the life you dreamed of when you started your business!
Profile Image for Fred Fanning.
Author 46 books53 followers
November 12, 2023
This is a well-written book on implementing systems within a small business. The author describes his bonafide up front and makes him an expert in the book's topic. He explains his Systemology in easy-to-understand and apply chapters. He provides additional resources on a website and gives examples after each chapter. This book is a great place to start if you have a small business and want to take it to the next level.
Profile Image for indy.
203 reviews2 followers
March 18, 2024
A review critiqued this book for not going into more detail about exploiting high-performing workers.

I'm queasy about becoming wealthy and hands-off on the back of other people, but Jenyns and his army of consultants have no such qualms.

The book offers mostly sensible advice, capitalist ick notwithstanding. However, as a regular consumer of business books, articles, and podcasts, I didn't encounter anything new.
21 reviews
June 2, 2024
Concepts proposed are quite strong, many times as an entrepeneur/leader you are becoming the bottleneck yourself by not delegating as much as you can. Often this is routed in weak process design, leaving too much to interpretation, explenation, etc.

Although this book starts of strong, the way it is writing at some point becomes quite a boring read and more in depth explenation of the same stuff. Switched to an online summary at some point and did not have the feeling that I missed much
Profile Image for Juan Manuel Vera.
223 reviews4 followers
November 7, 2020
Great book. Practical and enjoyable

Great book. Plenty of concepts well explained and ready to use. The Systemology method is really functional and operational.
Is amazing how David put on the earth basic concepts of theory of systems and Project Management and mate itready to use.

I'll well use sistemology right now.
5 reviews
January 20, 2021
I think the key ideas are great, and you would definitely learn a lot from this book. However, i think the book could've been shortened by half had the author get straight to the point. It's quite an easy read though. Overall i recommend this book to business owners and managers, i can also see how this could be useful for non-managers as well if you'd like to work more effectively.
9 reviews
August 30, 2021
Simple. Great

I'm currently 24% into the book (bit of an intro and the why, story, etc. But the first example and I'm like... yep. Brilliant. I've read about 10 books on the subject, done coaching, webinars and seen heaps of models but can still day the first example is brilliant.
Profile Image for Shhhhh Ahhhhh.
846 reviews24 followers
December 7, 2021
Felt somewhat half finished. I probably am not the target audience.

The book focuses on systematizing existing best practices by exploiting high performers and replicating their abilities via systems. I wish the book had focused exclusively on that rather than the peripherals and the "systematize your business" aspect of things.
Profile Image for Alex Carpenter.
18 reviews
July 8, 2024
Fairly basic. It will be difficult to run a business if you don’t already understand a majority of the concepts at a deeper level than this book gets into. It may be valuable if you are a complete beginner, but I often felt it was self congratulatory more than enlightening or educational.

I prefer my non fiction to not be told through a series of personal anecdotes.
Profile Image for R..
4 reviews
November 16, 2025
Este lo leí por pega y entre que lo empecé y lo terminé pasé de ser trabajador dependiente de la empresa a pasar a un formato de consultor independiente aplicando varias de las cosas que se me fueron ocurriendo mientras leía esto. Es aburrrido como si solo pero es un libro para el trabajo así que supongo que está bien.
1 review
October 7, 2020
Everything in one place! The simplicity of systems is beautifully delivered in this book. David has nailed the step by step process that will not just elevate the business owner out of their business but gives to tools to sell that business at a higher multiple. Good on every page.
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