rec by David Perell-
Luca Dellana is one of the most under-rated writers I know. He argues that there’s a deep part of human nature that wants to maintain a sense of certainty. We hate uncertainty so much that we often prefer a known situation with worse average payoffs than an unknown situation with better average ones.
Suppose you’re waiting for an old-school taxi and the driver says they’ll be there in ten minutes. In the back of your mind, you’ll still wonder if it’ll be 25 minutes. Or maybe they’ll cancel on you. One of Uber’s selling points is not just a quick pickup, but knowing when your car will arrive with near-perfect certainty.