Very good book. Here is what I want to remember:
- equality if giving everyone a shoe, equity is giving everyone a shoe that fits
- positive change is much more likely with the creativity and innovation model rather than the social justice model of diversity & inclusion: increasing creativity and innovation means more and different ideas - ideas are the solutions to problems, diversity is the means to new and different ideas
- your business case (i.e. your D&I touchstone) addresses why your organization needs to focus on diversity and inclusion and should focus on people, customers and brand. It simply and succinctly proves the case for D&I (in 2-3 pages that answer the "why")
- D&I work is change management work
- Five Fs: fighters, foes, fence-sitters, friends, family
- from the point of getting hired and throughout their employment, every employee should get mandatory D&I training driven by a D&I learning map that addresses the fundamentals (what D&I means and what it is important in your organization) to more complex topics likes unconscious bias and intercultural competence. Employees should have personalized learning maps: use an assessment tool to figure out if an employee can skip the fundamentals .
- recommends short online learning series
- communication is key
- inclusion comes before diversity, you have to know that your culture is inclusive before you deliberately hire different people
- attracting difference, developing your people, platinum rule (treat people the way they want to be treated), measuring success
- smaller organizations get a bit of a pass. Less than 1,000 employees and you're fine to have a part-time person who has other responsibilities. Less than 250 and you're good with a volunteer committee or council. We need to be realistic. But any organization with more than 1,000 employees should have one person whose sole job is to work on D&I in some way, shape or form.
- you do need access to a bit of IT time, HR time, Marketing and Communications time, and a senior leadership champion/sponsor - ideally the CEO as well - a designated team (even part-time) and a budget are also important
- self-interest is usually at the root of failure when D&I doesn't work
- individual, community and organizational self-interest all influence D&I work
- to be successful in D&I, self-interest needs to be put aside and there must be a willingness to understand one another's needs in order for us all to move forward as one