Undecided. Parts that I thoroughly enjoyed and recognised from my own practice and experience in many years working in the space were undermined by elements I disagreed with to the point of it being jarring. That, I can approach from a position of understanding that we all have different experiences and beliefs, and one is strengthened by hearing others'. I also value those who are bravely disruptive, who force society and systems to face hard truths - even where they hurt.
I was, however, very disappointed in the continued attacks on the work done by ALS and Legal Aid, without concurrent consideration of the barriers faced by legal assistance providers in this space. Whilst much is included re the need to improve justice, no reflection is included re the crucial role played every single day by services and practitioners, or the long term and systemic underfunding, undervaluing, and dismissal of the sector by successive governments.
The consequences of this abound - for example, recruitment and retention challenges are exacerbated by staggering caseloads, pitiful salaries, systems failures, and vicarious trauma (which the sector isn't funded to repair). The ensuing impacts at senior levels of the profession mean a lack of mentoring and capacity building of more junior practitioners, leading to overwhelm and burnout. Whilst legal assistance providers are not beyond reproach, the undermining of practitioners on the ground doing their best in often impossible conditions, without any engagement with possible systemic and political solutions, runs the risk of destroying community trust in services and gives fodder to politicians determined to dismiss them, further perpetuating the issues.
I don't expect the author to have the answers - but found this element, oft repeated, at odds with the rest of the book where he prompted the reader to explore their own values and to consider solutions with some useful discussion and reflections.