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Managing Generation Z: How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace
Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees. A new generation is entering the American workforce―Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers. In Managing Generation Z , Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office. Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve. Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce.
326 pages, Paperback
Published April 6, 2021
3 people are currently reading
25 people want to read
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January 31, 2022
As Stevo’s Novel Ideas, I am a long-time book reviewer, member of the media, an Influencer, and a content provider. I received this book as a free review copy from either the publisher, a publicist, or the author, and have not been compensated for reviewing or recommending it.
This book was Stevo's Business Book of the Week for the week of 1/30, as selected by Stevo's Book Reviews on the Internet and Stevo's Novel Ideas. Robin Paggi and Kat Clowes provide expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees.
The latest generation entering the workforce already knows the ins-and-outs of the tech world, but they lack many common-sense business skills (even, for example, something as simple as the idea of showing up for work on time), and managers need to adapt to new ways of encouraging and inspiring them.
After more than 25 years in corporate management at large tech firms, I'm now a trainer on the floor of an Amazon Fulfillment Center, where I not only train new hires how to do their jobs, but to do it within the Amazon culture of obsession with customer service.
In an era of sound bites and visual stimulation and in the wake of #metoo, it's still important to take the extra time to tell new hires what is expected of them, not just how to do their work, but how to engage in proper interaction with their co-workers and managers. Especially when it comes to harassment in all its forms: sexual, racial, political and religious, cultural, and the hardest one of all: bias.
Paggi and Clowes correctly identify what constitutes harassment, suggest many ways to prevent each type, and outline steps to take when it is discovered or a complaint is made. Regarding bias, the authors say that treating it like a bad habit helps workers understand that it can (and should) be changed, and having a diverse workforce helps workers know each other better as individuals.
Find more Business Books of the Week on my Goodreads Listopia page at https://www.goodreads.com/list/show/9..., and find many more reviewed and recommended books and products by searching for me on Google.
This book was Stevo's Business Book of the Week for the week of 1/30, as selected by Stevo's Book Reviews on the Internet and Stevo's Novel Ideas. Robin Paggi and Kat Clowes provide expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees.
The latest generation entering the workforce already knows the ins-and-outs of the tech world, but they lack many common-sense business skills (even, for example, something as simple as the idea of showing up for work on time), and managers need to adapt to new ways of encouraging and inspiring them.
After more than 25 years in corporate management at large tech firms, I'm now a trainer on the floor of an Amazon Fulfillment Center, where I not only train new hires how to do their jobs, but to do it within the Amazon culture of obsession with customer service.
In an era of sound bites and visual stimulation and in the wake of #metoo, it's still important to take the extra time to tell new hires what is expected of them, not just how to do their work, but how to engage in proper interaction with their co-workers and managers. Especially when it comes to harassment in all its forms: sexual, racial, political and religious, cultural, and the hardest one of all: bias.
Paggi and Clowes correctly identify what constitutes harassment, suggest many ways to prevent each type, and outline steps to take when it is discovered or a complaint is made. Regarding bias, the authors say that treating it like a bad habit helps workers understand that it can (and should) be changed, and having a diverse workforce helps workers know each other better as individuals.
Find more Business Books of the Week on my Goodreads Listopia page at https://www.goodreads.com/list/show/9..., and find many more reviewed and recommended books and products by searching for me on Google.
Displaying 1 of 1 review