Planning a VoIP migration for your business can be a daunting prospect. Chris Thomas, a skilled leader in business telecommunications systems, explains how best to prepare for it. Chris breaks the process down into easy to understand chapters and describes all of the features, functions and considerations of moving to a VoIP solution. Key functionality is explained in short and concise chapters with examples, while explaining the key considerations in defining what your VoIP system needs to do. This book is perfect for anyone responsible for implementing a VoIP telephone system.