One of the main things I wanted to note from this book is that being an entrepreneur is a lot easier when you've a wad of cash behind you. Jeff Bezos was given some "seed capital" by his folks to start Amazon, the not unforgettable sum of three hundred grand. To be fair, Marc Randolph is very open about the fact that Netflix was funded initially by family and friends - or rather, make that "friend", his main partner Reed Hastings. Of the two million dollars "raised" to kick off the idea of renting DVDs by mail, $1.9 million came from Hastings who had vested options from another tech venture, and the other hundred grand came from Randolph's family and friends, including his mum. But with his breezy style and devil-take-the-hindmost attitude to risk, you're prepared to forgive Randolph this bit of good fortune. If a mate lent me $1.9m, I may have beat it to the Bahamas for a few month's thinking time. Or a few years. Or permanently, given I think I could yield 10% out of that by investing. That's the difference between guys like me and guys like Randolph and Bezos though, the willingness to gamble and the drive to make things happen. Of course, if I was Bezos, I'd be richer than him because I'd clean windows on the side, but fair play, he's probably kept busy with Amazon.
Randolph is clearly the ideas man behind Netflix and concerns himself with a lot of the softer side of business in the early days, such as nurturing and developing the culture of the organisation he was creating. As a marketing man, he's always interested in what the consumer wants as opposed to what the accountants or the software engineers are fixated on, and admits that he was probably not as hard headed as he needed to be to run the whole business in the round. One of the more interesting parts of the book is when his original partner, Reed Hastings, decides similar, and seemingly elbows his way into the Netflix business to try and take more control of it. Even I became a bit angry over this power play, and I wondered how much of the whys and wherefores were being edited out of the account? Randolph moves on quickly back to the business of giving his consumers what they wanted, sometimes through luck and sometimes through good guidance.
The story continues up to and beyond the initial Netflix IPO where they all suddenly become mega rich, although you’re left to wonder and consult Google to find out how much. This being America, sadly that seems to be all that matters, despite Randolph’s protestations otherwise, and you feel that Randolph lost the company to Reed Hastings. Which then makes you wonder how much control Randolph actually had in the first place, and I began to think that this book was a protesting wail of Randolph’s for recognition, “Netflix was my idea, it was, it was, it was!” And maybe it was. But as Randolph himself says in the very first chapters, ideas are ten a penny. Making an idea work, that’ s a different story, and perhaps that is Hasting’s story. Randolph left in 2003, and look what’s happened to Netflix since he’s not been around and Reed has been in the chair. Randolph argues that his DNA is still in the company, but unfortunately he’s been written out of the narrative. This book is a good attempt to write him back in (at least for a short time until Hastings commissions a movie about the Netflix story. After this book, I wonder if Randolph will even feature in it.)
This isn't quite as enjoyable a read as Shoe Dog, but as business books go it's pretty good. It's also nice to see Randolph's family mentioned often as an inspiration and his wife as a support and counterbalance to his working life. It's quite a Silicon Valley story all the same, and you can't help but think that Netflix triumphed largely because it was knitted in to this culture and network from the start. Still, credit where it's due and there's no doubt that this company has shaped and is still shaping the internet culture that we have today. Given that, do we really care who started it all off? Marc Randolph clearly does.