Nice book for everyone trying to get started with PSA. Explains the entire suite of questions around
- Why you need a PSA tool from Day-1 - PSA tool is not your ticketing tool - How you should think about your PSA tool - Major pitfalls around implementation - Sample reports that will help elevate your business. - Integrating contracts, tickets, and hours clocked to generate true PSA profitability.
Highly recommend reading this short book for every MSP owner trying to start their MSP journey.