Oops, I Became a Manager: Managing the Veterinary Hospital Team by Finding Unicorns

by Amy Newfield

Gold Medal Winner for Business in Reader’s Favorite
Were you just thrown into a leadership role? Did you “oops” your way into a management position? This book is for you. Oops, I Became a Manager," is a must-read if you want to develop your skills as a veterinary leader and build happy, cohesive teams.
Oops, I Became a Manager," is a veterinary hospital management book focused on best practices for coaching veterinary teams to be successful. It is a thorough reference packed with humorous real-life stories and practical information that can be applied to every veterinary hospital.

If you are new to a leadership role or have been in one for some time, this book will help you:
Determine how to structure your hospital
Find the right people for manager/supervisor roles
Create a healthy workplace environment
Develop a solid new employee orientation program
Reduce gossip and create positivity
Reshape the "it's just a job" mindset to "this is my career and team"
Learn to delegate and set boundaries
If you're a new front office supervisor, veterinary technician or nurse manager, medical director, or practice manager you will find something that helps you develop unicorn teams.

Genres: Business, Self Help

307 pages, Paperback

Published September 12, 2020

About the author

Amy Newfield, MS, CVT, VTS (ECC) is a leader in the veterinary industry, a well-respected international lecturer, and author of the best-selling and gold medal winning book, "Oops, I Became a Manager" and "Oops, My Team is Toxic."

Amy has dedicated her career to pushing workplaces to create healthier, happier environments.

Her books provide practical, usable information for anyone managing teams in a way that is fun for all to read.

Reviews

[Alyssa · Rating 5 out of 5]

Not a manager, but this book was recommended by a slew of other awesome technicians. There is a lot of information that is specific to managing. Reading this helped put some things into perspective and raised a few red flags for my current experience. This book also helped motivate me to refresh my own actions and thought processes to be a better technician and team member. This book has given me a kick in the butt and encouraged me to stay in this field. The only thing I wish it touched on a bit more is having difficult conversations, ones where you are the initiator, the one attempting to encourage change and you're conversing with someone whom, thus far, has been adverse to change.

[Vanessa Peschiutta · Rating 5 out of 5]

As a fairly new Lead CVT, this book had helped me so much. I had the privilege to speak to Amy Newfield, and she was absolutely amazing. I recommend anyone who is new at leading in the veterinary field to read this.

[Cheers Darlin’ · Rating 5 out of 5]

This is a book you need to read with a highlighter in your hand. I know I will come back to reference it again. The title sums up my PMing career completely. Great, sound, achievable changes or ideas you can implement to the veterinary team to build their cohesiveness & job satisfaction.

[Danielle · Rating 5 out of 5]

Really well written. As someone who is training to become a practice manager, I found this book to have some really great ideas and advice. Definitely worth a read if you work in the veterinary industry, regardless of your title.

[Colleen McCoy · Rating 5 out of 5]

I just oops, became a manager, and my partner got me this book. It's an easy read, and organized very well into basic concepts with humorous and heart-warming examples and suggestions for putting these management concepts into practice. I was very anxious about starting out as a new manager, but I feel a little better about it after reading this book. It seems doable and there are a lot of resources listed and there are chapters that I know I'll go back and read again as these concepts come up in practice.

[Katelyn Warford · Rating 4 out of 5]

As a Veterinary Technician, not in a leadership role yet, I really enjoyed this book. I found a lot of ways for myself to improve and how to help hype my team up. I learned tips on how to resolve some conflicts between other employees and how to deal with gossip. Very good read. Love that it’s focused on Veterinary Medicine.

[Jamie · Rating 5 out of 5]

As someone who is currently falling into a management role, I really appreciate this book. Amy has included so many helpful tools to continue learning about being a good leader and manager. There is a lot of practical information that can be utilized/implemented. I highly recommend this book to all members of the veterinary team.

[Laurie dew · Rating 5 out of 5]

Worth the read in a sea of management books

Very applicable, relatable an a no nonsense succinct read. Highly recommend for both new and well seasoned managers or veterinary staff.

[Katie Kuecker · Rating 5 out of 5]

Best book for new or seasoned vet med PM.

[Danylle · Rating 4 out of 5]

This a good book full of great information for anyone in veterinary medicine - even if you have a PM for awhile now, are a new PM or even thinking about it.

[L · Rating 5 out of 5]

I love this book. Super helpful. Lots of great tips from someone who's been there. I will be using what I learned in this book in my work settings.

[Michaela · Rating 4 out of 5]

A serious read for once and work related, but great nonetheless. Learned some great little tidbits to this to help in my work role 🥰

[Andrea · Rating 5 out of 5]

Humorous and resonant for any manager in the veterinary industry.