”I gave no orders or instructions without explanation, meticulously avoided meddling or nit-picking, but was always ready to lend a hand on even the messiest and most difficult tasks whenever a hand was needed.
Within a remarkably short time, my men were acknowl- edging that, although I was a tenderfoot, I was not a total ignoramus and, in fact, apparently possessed a fair amount of knowledge about the oil business in general and drilling operations in particular. We rapidly developed a strong degree of mutual respect, and work on the drilling site progressed quickly and efficiently.”
”I think my industrialist friend's definition of management might be stated in another way, namely that the primary function of management is to obtain results through people. Consequently, sound management psychology will motivate, direct, encourage and, in those exceptional instances where management is in the hands of exceptional individuals, inspire people so they will achieve the results that make possible the attainment of given objectives.”
”it doesn't make much difference how much other knowledge or experience an executive possesses; if he is unable to achieve results through people, he is worthless as an executive. ”
”The straightforward approach backed by facts worked—just as it has in most similar situations I've encountered during my years as a businessman and employer.
The incident is illustrative of my over-all experience, in that I've usually found that organized labor is fundamentally fair—but that it wants to know the facts. And, when I say facts, I mean precisely that. I do not mean tailored versions, half-truths or vague platitudes. ”
”Workers and union officials are not ignoramuses. They are perfectly capable of recognizing attempts to mislead or misinform them—and, like anyone else, they are quite likely to resent and rebel against such treatment. On the other hand, once they are given the unvarnished facts, the representatives of honest labor unions are generally cooperative to the maximum extent consistent with their legitimate aims and their responsibilities toward their members. ”
”True, there are limits—set by such factors as production and profits—beyond which it is impossible for management to reduce hours and increase wages. It is management's re- sponsibility to convince labor of this, to define the limits clearly and furnish irrefutable facts to prove its case. I'll agree that in this sense, management does have to engage in give-and-take skirmishing with organized labor—but this is a matter of reasoned argument, not class war. ”
”My years in those oil fields taught me that the men who actually do the work are most certainly entitled to decent wages and working conditions and their employers' respect. I also learned that nothing inspires worker loyalty or builds worker morale more swiftly than an employer's recognition of his employees' importance and his sincere interest in their well-being. ”
"Adversity is the first path to truth," Lord Byron said more than a hundred years ago.
"Calamity is man's true touchstone," Francis Beaumont and John Fletcher wrote in the early 17th Century. ”
”Confronted by the perverse imp of the impossible, the veteran businessman organizes his thinking and examines all aspects of the situation with meticulous objectivity. He does this by asking himself a series of questions, the most important of which follow:
What—precisely and in detail—is the situation, proposi- tion or issue under consideration?
What is at stake—what are the costs, what are the mini- mum and maximum the company stands to gain and lose?
Are there any precedents and, if so, can they be con- sidered valid and applicable in this instance?
What do other parties—buyers or sellers, brokers, com- petitors, customers, etc.—stand to gain or lose either way?
What are the known obstacles and difficulties the com- pany faces if it goes ahead—and precisely how can they be overcome?
What other difficulties are likely to arise—and if they do, what resources are available and what steps may be taken to cope with them?
Are all the facts known—could there be any additional, hidden pitfalls?
How long will it take to accomplish the objectives or goals in question if it is decided to proceed?
Would the company stand to gain more by devoting equal time and effort to something else?
Are the personnel who would be responsible for handling the matter fully qualified and dependable?
Once he has the answers to these questions, the businessman weighs them in the balance to determine whether the undertaking is possible or impossible. If the scales tip heavily in one direction or another, his choice is not hard to make. If, on the other hand, the plus and minus factors tend to balance, then he must use his judgment, sense of proportion— and even his business intuition—to decide. ”
”I am not a reformer, crusader, social philosopher, political or economic theorist. I do, however, consider myself enough of a realist to appreciate that this is not—and never has been and never will be—the best of all possible worlds. The concept that any status quo is perfect and permanent, that one must under no circumstances raise questions, voice doubts or seek improvements can only produce complacency, then stagnation and finally collapse. It does no good to pretend there is never anything wrong anywhere, for there is always something—be it big or little—wrong everywhere. Individuals and civilizations can only strive for perfection. It is highly unlikely that they will ever achieve it. ”
”Very often it remains for the dissenter to point out that which is wrong. He is a skeptic who doubts, questions and probes—and hence is more likely to recognize lacks, weak- nesses and abuses than are his complacent neighbors. The dissenter is also more alert and sensitive to the winds of impending change. He is thus frequently a prophet of the inevitable, who cries for action or change while there is yet time to take action and make changes voluntarily. ”
”But even if the dissenter is a false prophet and cries of perils or problems which do not really exist, he still per- forms an important and valuable service to society. He adds spice, spirit and an invigorating quality to life. He may create naught but controversy, but if he is allowed to speak, is heard and answered, he has served to stir the imaginations of others. ”
”History shows that civilizations live longest through their artistic and cultural achievements. We have forgotten the battles fought and the wars won by ancient civilizations, but we marvel at their architecture, art, painting, poetry and music. The greatness of nations and peoples is in their culture, not in their conquests. Themistocles is given only a line or two in most history books. Aristophanes, Aeschylus, Phidias, Socrates—all of whom lived in the same Century as Themistocles—are immortals. The edicts and decrees of the Caesars are largely forgotten. The poetry of Horace and Virgil lives on forever. The names of the Medicis, Sforzas and Viscontis gain their greatest luster from the patronage these noble families gave to Da Vinci, Michelangelo, Raphael and other unforgettable artists. What are Gneisenau and Scharnhorst in comparison to their countrymen and contemporaries: Beethoven, Schubert, Goethe and Heine? Surely, the moral should be obvious even to the most stubborn of culture shurners among today's Educated Barbarians. ”
”Far from emasculating or effeminizing a man, a cultural interest serves to make him more completely male as well as a more complete human being. It stimulates and vitalizes him as an individual—and sharpens his tastes, sensibilities and sensitivity for and to all things in life. The cultured man is almost invariably a self-assured, urbane and completely confident male. He recognizes, appreciates and enjoys the subtler shadings and nuances to be found in the intellectual, emotional and even physical spheres of human existence—and in the relationships between human beings. Be it in a board room or a bedroom, he is much better equipped to play his masculine role than is the heavy-handed and maladroit educated barbarian. ”
”Today, the inherent nature of government in an increasingly complex civilization creates strong pressures toward systemization and standardization, which, in turn, serves to create vast bureaucratic complexes. In government (as in overgrown big-business corporations that have assumed government-style managerial practices) the attempt to establish rigid procedures for the most minute activities tends to guarantee imposition of a structured conformity. Needless to say, all this proves espe- cially appealing to the type of job seeker and job holder who is bereft of courage and imagination and basks like some somnolent embryo in the amniotic comfort of a completely regulated life. ”
”Culture is like a fine wine that one drinks in the company of a beautiful woman. It should be sipped and savored—never gulped. ”
”With government setting the example, it is little wonder that many of the nation's citizens anticipate the seemingly inevitable and hasten to conform to standardized patterns. Business firms that establish their own bureaucracies and individuals who strive to be conformists are merely floating with the tide that is carrying our society toward final, top- to-bottom "structurization." There are abundant indications that this is in the offing, that the civilization that produced homogenized milk will soon produce the homogenized man. ”
”It all promises to be rather boring. Whatever else the structured society may or may not offer, it definitely will not offer the individual adventure or inspiration—and precious little challenge. He will plod slowly along in the groove provided him, knowing full well exactly what to expect at every step. ”
”Many businessmen who complain most about government's bureaucratic meddling are lost in bureaucratic labyrinths of their own making. Far too many wallow in organizational charts, administrative directives and quintuplicated memoranda, worrying more about doing their paperwork than about doing business. ”
”There is, however, hope for any person who wants to remain an individual. He can assert himself and refuse to conform. He'll be on his own, that's true, but while he will not have the security enjoyed by those who do conform, there will be no limits to what he may achieve. ”
"Collecting is for learning about the human being and the way he feels and expresses himself, and about the material he uses to express himself and the way he uses the material."
I find nothing exceptionable in these opinions, but my own views go a step or two further. Like most serious collectors, I by no means consider the works of art I own as inanimate ornamental possessions. To me, they are vital embodiments of their creators. They mirror the hopes and frustrations of those who created them—and the times and places in which they were created. Although the artists may be long dead, and even the civilizations in which they worked long since disintegrated, their art lives on.
”He'll conform to petty, arbitrary codes and conventions, desperately trying to prove himself stable and reliable—but he will only demonstrate that he is unimaginative, unenterprising and mediocre. The success and wealth for which men such as this yearn will always elude them. They will remain minor executives, shuffled and shunted from one corporate pigeonhole to another, throughout their entire business careers. ”
”The truly successful businessman is essentially a dissenter, a rebel who is seldom if ever satisfied with the status quo. He creates his success and wealth by constantly seeking— and often finding—new and better ways to do and make things. ”
”In business, the mystique of conformity is sapping the dynamic individualism that is the most priceless quality an executive or businessman can possibly possess. It has produced the lifeless, cardboard-cutout figure of the organization man who tries vainly to hide his fears, lack of confidence and incompetence behind the stylized facades of conformity. ”
”the conformist is not born. He is made. I believe the brainwashing process begins in the schools and colleges. Many teachers and professors seem hell-bent on imbuing their students with a desire to achieve "security" above all—and at all costs. Beyond this, high school and university curricula are frequently designed to turn out nothing but "specialists" with circumscribed knowledge and interests. The theory seems to be that accountants should only be accountants, traffic managers should only be traffic managers, and so on ad nauseam. There doesn't appear to be much effort made to produce young men who have a grasp of the over-all business picture and who will assume the responsibilities of leadership. Countless otherwise intelligent young men leave the universities where they have received overspecialized educations and then disappear into one of the administrative rabbit warrens of our over organized corporations. ”
”Heaven help the man who dares to be different in thought or action. Any deviation from the mediocre norm, he is told, will brand him a Bohemian or a Bolshevik, a crank or a crackpot—a man who is unpredictable and thus unreliable. ”
”It is easy to see how this man judges values. I strongly suspect that it is also a safe bet that whatever he has done in life, his motives were always just as shallow and trivial as his purely status-seeking reasons for wanting to buy paintings. Unfortunately, there are many people like him. In my opinion, it would be difficult to find justification for their wealth; I do not believe they really earn—or, for that matter, deserve—their money. ”
”I do not measure my success in terms of dollars and cents. I measure it in terms of the jobs and the productivity my labors and my wealth—invested and reinvested as capital in my various business enterprises—have made possible. I doubt very seriously if I could have reached anywhere near the level of success that I have reached if I'd employed any other yardsticks to gauge my progress during my career. ”
”consider it one of the major tragedies of our civilization that people have come to regard it virtually mandatory to imitate in order to win the social acceptance of their fellows. The end result of this can only be to reduce even the most brilliant individuals to a sterile cipher. ”
”At the meeting, I proposed a wholly impractical and ruinous scheme which, if implemented, would have quickly bankrupted the firm.
Of the nine executives present, six instantly expressed their approval of my "plans." Three of these men went to the extreme of modestly hinting that they'd been "thinking along similar lines"—something I could well believe from having studied the firm's profit-and-loss statements. Two very junior executives remained glumly and disapprovingly silent. Only one man in the group had the temerity to stand up and point out the flaws in my proposal.
Needless to say, the company soon had some new faces in its executive offices. The three dissidents remained; all are still associated with my companies and, I might add, are now in the upper income brackets. ”
”It has always been my contention that an individual who can be relied upon to be himself and to be honest unto himself can be relied upon in every other way. He places value—not a price—on himself and his principles. And that, in the final analysis, is the measure of anyone's sense of values—and of the true worth of any man. ”