Effective executives follow 8 practices (1st 2 practices give them the knowledge they need, next 4 convert the knowledge to action and the last 2 ensure accountability):
1. What needs to be done
• Not to be confused with “what do I need to do”
• After asking “what needs to be done”, set the priorities
2. What is right for the enterprise?
• They don’t ask if its right for the owners, employees, share price etc. albeit these are important considerations
3. Developing action plans
• What contributions should the enterprise expect from me over the next 18 months to 2 years? What results will I commit to? With what deadlines
• Is the course of action legal, acceptable & compatible with the mission statement?
• This action plan is a statement of intention rather than a commitment. It must not become a straitjacket
• Create a system for comparing results against expectation. First feedback – halfway through the plan period. Second feedback at the end
4. Taking responsibility for the decisions
• A decision has not been made until people know the name of the persons carrying it out, deadline, people going to be affected by it, names of people who have to be informed of the decision
• It is generally assumed that decision making happens at “senior” levels. It is a huge mistake. Decision making must be taught at all levels of the organization
5. Taking responsibility for communicating
• Share your action plans with colleagues and seek feedback
• Organizations are held together by information rather than by ownership or chain of command
6. Focusing on opportunities rather than problems
• Change is an opportunity not a threat
• Scan these 7 situations for opportunities
o Unexpected success or failure in one’s own enterprise, in a competing enterprise or industry
o Gap between what is v/s what could be in a market, process, product
o Innovation in a process, product, WITHIN or OUTSIDE the enterprise/ industry
o Changes in industry & market structure
o Demographics
o Changes in mindset, values, perception
o New knowledge/ technology
7. Running productive meetings
8. Thinking and saying “We” rather than “I”
• Put enterprise’s needs before your own
9. Bonus practice – listen first, speak last