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The First Minute: How to Start Conversations That Get Results
Get people's attention and get your message across at work. Learn the simplest way to improve your business communication skills. There is no fluff and no vague advice, just practical step-by-step methods you can start using today.This multi-award-winning book teaches specific methods for having short, clear business conversations, emails, meetings, interviews, and more. Check out the reviews to hear from the real people this book has helped. Communication should be clear and concise, and we should get to the point quickly. The problem is we don’t always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines?This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. Being concise is not about trying to condense all the information into sixty seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems.Throughout this book you’ll discover how · Have shorter, better work conversations and meetings· Get to the point faster without rambling or going off on tangents· Lead your audience toward the solution you need· Apply one technique to almost every discussion, email, presentation and interview with great results This book is a result of more than 20,000 conversations in both business and technical jobs. Chris Fenning has trained individuals and teams around the world in these techniques. He has worked with organizations from start-ups to Fortune 50 and FTSE 100 companies. These methods work for them all.Having clearer communication is easier than you might expect, and it all starts with the first minute.
128 pages, Kindle Edition
Published November 5, 2020
688 people are currently reading
7212 people want to read
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Displaying 1 - 30 of 126 reviews
July 26, 2022
Very concise and actionable advice for effective communication without the usual fluff around it. 100 pages that are worth your time.
I wish I read a book like this earlier in my career. Many things in there I had to learn the hard way. Should be a recommended read in workplace settings for aspiring managers and leads.
I wish I read a book like this earlier in my career. Many things in there I had to learn the hard way. Should be a recommended read in workplace settings for aspiring managers and leads.
Read
December 10, 2021As a supervisor of a large team, I wish everyone would read this book. It’s great for learning how to get to the point in a fast pace corporate structure.
January 7, 2021
Wonderful book full of tools and tactics to improve messaging. Practical and immediately actionable.
May 17, 2025
This book offers a clear and straightforward introduction to effective communication. The structure is easy to follow, and the advice is practical and applicable, especially for those who are new to thinking critically about how they approach conversations. It emphasizes clarity, intention, and setting the tone early, which are helpful takeaways for beginners.
The content feels especially appropriate for high school students, undergraduates, or early-career professionals who want a simple framework for improving their everyday interactions. For more experienced readers, the material may come across as too foundational. Many of the strategies are rooted in general principles that will already be familiar to those who have spent time in professional or leadership roles.
Overall, this is a helpful starting point for building communication confidence, but those seeking more depth or nuance in their conversations may find it a bit limited.
The content feels especially appropriate for high school students, undergraduates, or early-career professionals who want a simple framework for improving their everyday interactions. For more experienced readers, the material may come across as too foundational. Many of the strategies are rooted in general principles that will already be familiar to those who have spent time in professional or leadership roles.
Overall, this is a helpful starting point for building communication confidence, but those seeking more depth or nuance in their conversations may find it a bit limited.
July 5, 2021
On my top ten list this year
This is a typical excellent business book, it covers material that is not exactly unfamiliar, that brings the material to life and makes it fresh in your mind and provides you some ideas and tools that you can apply immediately in your own work. I do a best books list at the end of the year and I’m sure this will be on my top 10 list for 2021.
This is a typical excellent business book, it covers material that is not exactly unfamiliar, that brings the material to life and makes it fresh in your mind and provides you some ideas and tools that you can apply immediately in your own work. I do a best books list at the end of the year and I’m sure this will be on my top 10 list for 2021.
September 9, 2024
Blinkist book of the day excerpts to remember and revisit
1) Framing should be part of every form of communication, whether it’s a quick corridor chat or a formal presentation. It’s made up of three key components: context, intent, and key message. First, context sets the stage by informing your audience about the subject at hand. This might be as straightforward as naming the project or topic you’re discussing. It’s about aligning your audience’s focus with yours right from the start.
2) effective business communication hinges significantly on the initial moments of interaction. Mastering the art of framing ensures that every conversation begins with clarity and purpose, setting the stage for more productive dialogue. Use structured summaries to concisely navigate complex information, making every interaction actionable and focused. Furthermore, the importance of timely validation and effective time checks cannot be overstated – these strategies guarantee that your communication will be heard and welcomed. By applying these principles across various platforms – from emails to meetings – you can enhance your capability to communicate effectively, ensuring that each message is clear and every minute counts. With these tools, you’re well-equipped to boost your professional communication skills, propelling your projects and career forward with every word you speak or write.
1) Framing should be part of every form of communication, whether it’s a quick corridor chat or a formal presentation. It’s made up of three key components: context, intent, and key message. First, context sets the stage by informing your audience about the subject at hand. This might be as straightforward as naming the project or topic you’re discussing. It’s about aligning your audience’s focus with yours right from the start.
2) effective business communication hinges significantly on the initial moments of interaction. Mastering the art of framing ensures that every conversation begins with clarity and purpose, setting the stage for more productive dialogue. Use structured summaries to concisely navigate complex information, making every interaction actionable and focused. Furthermore, the importance of timely validation and effective time checks cannot be overstated – these strategies guarantee that your communication will be heard and welcomed. By applying these principles across various platforms – from emails to meetings – you can enhance your capability to communicate effectively, ensuring that each message is clear and every minute counts. With these tools, you’re well-equipped to boost your professional communication skills, propelling your projects and career forward with every word you speak or write.
This entire review has been hidden because of spoilers.
January 10, 2025
Oooooohhhh
Myyyyyyyyy
Goooooddddddddd
For someone who wants to say how important clear and quick messages are, this was not.
This was dragged out & repetitive & could have been summarized. I wasted a hoopla credit on this.
Myyyyyyyyy
Goooooddddddddd
For someone who wants to say how important clear and quick messages are, this was not.
This was dragged out & repetitive & could have been summarized. I wasted a hoopla credit on this.
September 9, 2024
In "The First Minute", Chris Fenning emphasizes how crucial the opening moments of any business conversation are in setting the tone and achieving clarity. This period, often under one minute, determines the direction and effectiveness of the communication. Failing to use this brief window to establish clear intentions can lead to misunderstandings and disengagement, which can be particularly detrimental in fast-paced business environments. For anyone aiming to lead, persuade, or share information effectively, mastering this initial exchange is essential. Fenning provides practical strategies for ensuring that business communications, whether in-person or written, are efficient and impactful from the very start.
One of the key concepts in the book is the importance of framing. Effective framing creates a strong foundation for communication by immediately providing context, clarifying intent, and delivering the key message. These three elements should be included at the beginning of every interaction, whether it’s a formal meeting, a quick discussion in the hallway, or an important email. Context sets the stage by letting the audience know the subject matter. It helps align their focus with yours, ensuring everyone is on the same page. Intent explains what you expect from your audience, whether it’s input, a decision, or simply for them to be informed. This prepares them for how to process the information you are providing. Finally, the key message is the crux of what you need them to know. Delivering this concisely and early grabs attention and directs focus toward the most critical point of the conversation.
Effective framing not only provides clarity but also enhances communication by reducing the need for clarification, saving time, and minimizing misunderstandings. A well-framed conversation enables a more efficient and focused discussion, ensuring that everyone is aligned from the start. For example, when updating a team on various projects, breaking down communication by framing each project separately allows the team to stay engaged and understand what is expected of them for each topic. This skill can transform interactions, making every minute count, and allowing you to control the narrative and dramatically increase the effectiveness of your communications.
Along with framing, structured summaries are another essential tool for keeping conversations on track. Fenning introduces the GPS method – Goal, Problem, Solution – to create structured summaries that are easy for your audience to follow. By organizing your communication in this way, you guide your audience through the narrative with purpose and clarity. Start with the goal, outlining what you want to achieve. Then, identify the problem that stands in the way, followed by the solution you propose to address it. This approach not only keeps conversations focused but also ensures that they are aligned with the objective of solving a problem rather than just describing it.
Structured summaries help prevent the common mistake of diving too deeply into details too quickly. Instead of overwhelming your audience, you provide them with a broad overview, allowing them to grasp the essence of the message before delving into specifics if necessary. This method keeps discussions concise and purpose-driven, reducing the likelihood of directionless conversations that are hard to follow. By applying the GPS method, your conversations become more streamlined, focused, and aligned with the desired outcomes. This approach also allows you to spend less time clarifying points and more time driving toward meaningful results.
Effective communication isn’t just about the content, though; it also depends on timing. Fenning emphasizes the importance of conducting time checks and validation checkpoints to ensure that your audience is prepared and available to listen. Before diving into a discussion, it’s essential to confirm that your conversation partner has the time and capacity to engage. A simple time check, where you ask if someone has ten minutes rather than just a vague "minute," sets the right expectations and shows respect for their schedule. Similarly, a validation checkpoint allows you to confirm that the person you’re speaking with is the right one to help with your issue and that they are still able to engage in the conversation. These simple steps can make a significant difference in the effectiveness of your communication.
These strategies ensure that your audience is on the same page and fully engaged from the start, which in turn leads to more focused and productive discussions. They also prevent you from trapping someone in a conversation that isn’t right for them at the moment, saving both of you time and frustration. By conducting time checks and validation checkpoints, you enhance the quality of your interactions and demonstrate that you value others' time and contributions.
These principles apply across various communication platforms, from emails to meetings and even instant messaging. For example, emails should be clear and concise, with subject lines that provide context and opening lines that express intent. The body of the email should follow a structured format, such as the GPS method, to ensure that your message is easy to understand and actionable. Similarly, meeting invitations should include the purpose and expected outcome to prepare participants and reduce the need for clarification during the meeting itself. Even presentations benefit from clear structuring, starting with a concise summary to engage the audience and set the stage for a focused discussion.
In instant messaging, where communication is often informal, clarity and intent are still crucial. Structuring messages with clear intent and brief summaries prevents miscommunication and unnecessary back-and-forth exchanges. Whether you’re responding to impromptu questions or sharing achievements, framing your communication with a structured approach ensures that your message is heard and understood. This method works even for more challenging communications, such as escalating issues or delivering positive news, by focusing on solutions and outcomes rather than just problems.
Ultimately, the key to successful communication is making the first minute count. By applying these techniques across different formats, you can significantly improve your communication skills and enhance your professional reputation. Whether you’re leading a meeting, sending an email, or engaging in a quick chat, the way you structure your message can make a world of difference. With these tools at your disposal, you’ll be able to communicate more clearly and effectively, ensuring that every minute of your conversations is as productive as possible.
"The First Minute" by Chris Fenning provides a comprehensive guide to improving business communication by mastering the initial moments of interaction. By focusing on framing, structured summaries, time checks, and validation, you can ensure that your communications are clear, concise, and impactful. These techniques help you respect others' time, reduce misunderstandings, and drive more meaningful outcomes in every conversation. By applying these principles across various platforms, you can elevate your communication skills and ensure that every message you send is understood and acted upon.
One of the key concepts in the book is the importance of framing. Effective framing creates a strong foundation for communication by immediately providing context, clarifying intent, and delivering the key message. These three elements should be included at the beginning of every interaction, whether it’s a formal meeting, a quick discussion in the hallway, or an important email. Context sets the stage by letting the audience know the subject matter. It helps align their focus with yours, ensuring everyone is on the same page. Intent explains what you expect from your audience, whether it’s input, a decision, or simply for them to be informed. This prepares them for how to process the information you are providing. Finally, the key message is the crux of what you need them to know. Delivering this concisely and early grabs attention and directs focus toward the most critical point of the conversation.
Effective framing not only provides clarity but also enhances communication by reducing the need for clarification, saving time, and minimizing misunderstandings. A well-framed conversation enables a more efficient and focused discussion, ensuring that everyone is aligned from the start. For example, when updating a team on various projects, breaking down communication by framing each project separately allows the team to stay engaged and understand what is expected of them for each topic. This skill can transform interactions, making every minute count, and allowing you to control the narrative and dramatically increase the effectiveness of your communications.
Along with framing, structured summaries are another essential tool for keeping conversations on track. Fenning introduces the GPS method – Goal, Problem, Solution – to create structured summaries that are easy for your audience to follow. By organizing your communication in this way, you guide your audience through the narrative with purpose and clarity. Start with the goal, outlining what you want to achieve. Then, identify the problem that stands in the way, followed by the solution you propose to address it. This approach not only keeps conversations focused but also ensures that they are aligned with the objective of solving a problem rather than just describing it.
Structured summaries help prevent the common mistake of diving too deeply into details too quickly. Instead of overwhelming your audience, you provide them with a broad overview, allowing them to grasp the essence of the message before delving into specifics if necessary. This method keeps discussions concise and purpose-driven, reducing the likelihood of directionless conversations that are hard to follow. By applying the GPS method, your conversations become more streamlined, focused, and aligned with the desired outcomes. This approach also allows you to spend less time clarifying points and more time driving toward meaningful results.
Effective communication isn’t just about the content, though; it also depends on timing. Fenning emphasizes the importance of conducting time checks and validation checkpoints to ensure that your audience is prepared and available to listen. Before diving into a discussion, it’s essential to confirm that your conversation partner has the time and capacity to engage. A simple time check, where you ask if someone has ten minutes rather than just a vague "minute," sets the right expectations and shows respect for their schedule. Similarly, a validation checkpoint allows you to confirm that the person you’re speaking with is the right one to help with your issue and that they are still able to engage in the conversation. These simple steps can make a significant difference in the effectiveness of your communication.
These strategies ensure that your audience is on the same page and fully engaged from the start, which in turn leads to more focused and productive discussions. They also prevent you from trapping someone in a conversation that isn’t right for them at the moment, saving both of you time and frustration. By conducting time checks and validation checkpoints, you enhance the quality of your interactions and demonstrate that you value others' time and contributions.
These principles apply across various communication platforms, from emails to meetings and even instant messaging. For example, emails should be clear and concise, with subject lines that provide context and opening lines that express intent. The body of the email should follow a structured format, such as the GPS method, to ensure that your message is easy to understand and actionable. Similarly, meeting invitations should include the purpose and expected outcome to prepare participants and reduce the need for clarification during the meeting itself. Even presentations benefit from clear structuring, starting with a concise summary to engage the audience and set the stage for a focused discussion.
In instant messaging, where communication is often informal, clarity and intent are still crucial. Structuring messages with clear intent and brief summaries prevents miscommunication and unnecessary back-and-forth exchanges. Whether you’re responding to impromptu questions or sharing achievements, framing your communication with a structured approach ensures that your message is heard and understood. This method works even for more challenging communications, such as escalating issues or delivering positive news, by focusing on solutions and outcomes rather than just problems.
Ultimately, the key to successful communication is making the first minute count. By applying these techniques across different formats, you can significantly improve your communication skills and enhance your professional reputation. Whether you’re leading a meeting, sending an email, or engaging in a quick chat, the way you structure your message can make a world of difference. With these tools at your disposal, you’ll be able to communicate more clearly and effectively, ensuring that every minute of your conversations is as productive as possible.
"The First Minute" by Chris Fenning provides a comprehensive guide to improving business communication by mastering the initial moments of interaction. By focusing on framing, structured summaries, time checks, and validation, you can ensure that your communications are clear, concise, and impactful. These techniques help you respect others' time, reduce misunderstandings, and drive more meaningful outcomes in every conversation. By applying these principles across various platforms, you can elevate your communication skills and ensure that every message you send is understood and acted upon.
September 7, 2021
A clear and concise guide to effecting instantaneous impact through a range communications—no matter how detailed or complicated. Grab your highlighter!
Currently reading
September 9, 2024WIP - partly hoping this can help me improve comms with BT
Notes:
- This brief window is your opportunity to establish clarity and set the tone.
- consider the power of starting that same meeting by succinctly stating the project name, your need for a decision, and the immediate issue at hand – all within the first fifteen seconds. This is framing, and it’s a simple yet powerful tool to steer your communications toward success.
- Are you looking for input, seeking a decision, or simply informing them of a change? Specifying your intent helps your listeners understand how to process and respond to the information you’re providing.
- GPS. By focusing on the goal, articulating the problem, and outlining a forward-looking solution, you set the stage for productive and positive communications that propel your projects forward.
- effective business communication hinges significantly on the initial moments of interaction
E.g.
Start by stating, “I have updates on three projects that require different actions.” Then, break down your communication by framing each project separately within the conversation. For example, “First, regarding Project X, we need to decide on the proposed budget increase today.”
Notes:
- This brief window is your opportunity to establish clarity and set the tone.
- consider the power of starting that same meeting by succinctly stating the project name, your need for a decision, and the immediate issue at hand – all within the first fifteen seconds. This is framing, and it’s a simple yet powerful tool to steer your communications toward success.
- Are you looking for input, seeking a decision, or simply informing them of a change? Specifying your intent helps your listeners understand how to process and respond to the information you’re providing.
- GPS. By focusing on the goal, articulating the problem, and outlining a forward-looking solution, you set the stage for productive and positive communications that propel your projects forward.
- effective business communication hinges significantly on the initial moments of interaction
E.g.
Start by stating, “I have updates on three projects that require different actions.” Then, break down your communication by framing each project separately within the conversation. For example, “First, regarding Project X, we need to decide on the proposed budget increase today.”
January 8, 2023
I found the activities and practice in this book to be extremely helpful in my every day communications. I thought coverage of knowing your audience, respecting other’s time constraints, and managing the scope of meetings was particularly insightful. Many of these ideas are implied but never taught explicitly so this was a helpful guide on professionalism and expediting meaningful conversations.
September 5, 2024
Short and helpful guide to talking more directly in work conversations. Probably doesn’t apply to all situations (thinking especially of persuasive needs) but good for most.
October 28, 2025
Clear, concise and practical
September 30, 2022
Excellent manual for how to communicate at work (and in others area of life I believe). Probalby obvious for many, but exactly what others will need.
December 1, 2022
It s really only about the first minute - i expected a bit more but it wouldn't be fair to include that in the review
No ground breaking advice, but actionable frameworks to be more to the point.
I will probably need to re read once a year 😅
No ground breaking advice, but actionable frameworks to be more to the point.
I will probably need to re read once a year 😅
September 3, 2025
Fairly basic but useful reflection book. Ironically could have summarised the book into less pages. Useful read for those in large corporates where the key messages happen every day.
June 18, 2024
A good read indeed. Gives a great insight into the important aspects of getting the message right across to the intended audience. Feels a tad repetitive at times but nonetheless delivers the key pointers effectively.
July 31, 2022
The First Minute is an excellent book on how to communicate succinctly and to the point with all the key points laid out in the first minute of your conversation. A must read for anyone, especially people in corporates.
The author recommends a two-part framework:
1. Framing: this is 1-3 sentences and something that can be said in 15 seconds or less. The author suggests describing the context, your intent from that conversation and your key message
2. Once you have framed your conversation and primers the listener, you use the next 45 seconds or less providing a Structured Summary using the GPS technique, meaning state the Goal, outline the Problem (s) in achieving that goal and your Solution (if any).
He gives lots of real world examples and makes the reading fun.
The book is compact, as it should be, and I managed to finish it in a day.
Highly recommended.
The author recommends a two-part framework:
1. Framing: this is 1-3 sentences and something that can be said in 15 seconds or less. The author suggests describing the context, your intent from that conversation and your key message
2. Once you have framed your conversation and primers the listener, you use the next 45 seconds or less providing a Structured Summary using the GPS technique, meaning state the Goal, outline the Problem (s) in achieving that goal and your Solution (if any).
He gives lots of real world examples and makes the reading fun.
The book is compact, as it should be, and I managed to finish it in a day.
Highly recommended.
November 24, 2021
Absolutely worth a read if you have troubles communicating (or you simply want to improve!.
Chris provides a clear and concise way on how to communicate effectively, and it does it without the fluff that other self-help books do. The length of the book felt just right.
Chris provides a clear and concise way on how to communicate effectively, and it does it without the fluff that other self-help books do. The length of the book felt just right.
Read
September 3, 2025This book was good and gave good advice about having conversations, but I would not read it again. I liked how it talked about workplace conversations and then non-professional conversations. One thing I didn't really like was how it gave step-by-step instructions on conversing with someone. The main motif in this book is when Chris Fenning talks about how the first minute of a conversation should set the tone and get to the point of your conversation.
November 3, 2021
Good book, doesn’t spend ages with waffle, gets to the point and explains it well. Have recommended it to everyone I work with.
February 18, 2023
Really useful and practical advice on how to communicate with others in a work environment. I'll definitely listen to this again. Highly recommended.
2023-02-18
Second time through. Still really good, and I've recommended it to others. I find the second half to be a bit harder to follow than the first, and CIK (context, intent, key message) not as mnemonicy as GPS (goal, problem, solution). A simple chart of when/how to use these tools would be useful. I suspect, as other reviewers have suggested, that this book could be shortened.
2023-02-18
Second time through. Still really good, and I've recommended it to others. I find the second half to be a bit harder to follow than the first, and CIK (context, intent, key message) not as mnemonicy as GPS (goal, problem, solution). A simple chart of when/how to use these tools would be useful. I suspect, as other reviewers have suggested, that this book could be shortened.
May 23, 2022
Excellent short book to ensure you are being understood and framing conversations properly
December 3, 2024
Here are 10 key takeaways from The First Minute based on your notes:
1. The Power of the First Minute
The first minute is crucial in conversations or presentations; it sets the tone, introduces the topic, and captures the audience's attention.
2. The Framing Formula
Effective communication relies on Framing = Content + Intent + Key Message. Clearly define what you're saying (content), why you're saying it (intent), and the main point (key message).
3. BLUF Approach
Use the Bottom Line Up Front (BLUF) method: Start with your conclusion or most critical point, then provide supporting details. This saves time and improves clarity.
4. Structured Summaries for Efficiency
Create summaries that are concise and structured using the GPS Framework:
Goal: State the objective.
Problem: Explain the challenge.
Solution: Offer a clear resolution.
Spend about 45 seconds delivering this overview.
5. Time Checks for Agreement
Use simple time checks like, "Do you have 5 minutes?" to ensure your audience is available and receptive before diving into details.
6. Validation Checkpoints
After presenting your initial points, conduct a validation checkpoint to confirm the other party's understanding and willingness to proceed.
7. Reframe Emails as Conversations
When forwarding emails, treat them as a new conversation. Ensure they are framed with clear content, intent, and key messages to avoid confusion.
8. Adaptation for Various Scenarios
The book’s techniques are versatile and can be applied to presentations, emails, and everyday discussions to improve communication and decision-making.
9. Focus on Outcomes Over Details
Prioritize the end result or message rather than excessive details. This ensures your communication is impactful and to the point.
10. Practice and Refinement
Mastering these techniques requires consistent practice and adaptation to different scenarios, making them second nature in your communication style.
These takeaways offer a practical roadmap for improving both personal and professional interactions.
1. The Power of the First Minute
The first minute is crucial in conversations or presentations; it sets the tone, introduces the topic, and captures the audience's attention.
2. The Framing Formula
Effective communication relies on Framing = Content + Intent + Key Message. Clearly define what you're saying (content), why you're saying it (intent), and the main point (key message).
3. BLUF Approach
Use the Bottom Line Up Front (BLUF) method: Start with your conclusion or most critical point, then provide supporting details. This saves time and improves clarity.
4. Structured Summaries for Efficiency
Create summaries that are concise and structured using the GPS Framework:
Goal: State the objective.
Problem: Explain the challenge.
Solution: Offer a clear resolution.
Spend about 45 seconds delivering this overview.
5. Time Checks for Agreement
Use simple time checks like, "Do you have 5 minutes?" to ensure your audience is available and receptive before diving into details.
6. Validation Checkpoints
After presenting your initial points, conduct a validation checkpoint to confirm the other party's understanding and willingness to proceed.
7. Reframe Emails as Conversations
When forwarding emails, treat them as a new conversation. Ensure they are framed with clear content, intent, and key messages to avoid confusion.
8. Adaptation for Various Scenarios
The book’s techniques are versatile and can be applied to presentations, emails, and everyday discussions to improve communication and decision-making.
9. Focus on Outcomes Over Details
Prioritize the end result or message rather than excessive details. This ensures your communication is impactful and to the point.
10. Practice and Refinement
Mastering these techniques requires consistent practice and adaptation to different scenarios, making them second nature in your communication style.
These takeaways offer a practical roadmap for improving both personal and professional interactions.
January 9, 2024
The book offers practical guidance and effective strategies for initiating and navigating conversations across various purposes such as networking, negotiation, persuasion, and conflict resolution. Fenning highlights the crucial role of initial moments in shaping the entire dialogue and provides insights on leveraging them to one's advantage.
Here are 10 key insights from the book:
1. The first minute of any conversation is pivotal and can determine its overall outcome.
2. Preparation is essential; understanding your purpose and desired outcomes is crucial.
3. Making a positive impression from the start establishes trust and rapport.
4. Utilize active listening skills to comprehend and respond effectively to the other party.
5. Body language significantly impacts communication; positive and open gestures enhance message reception.
6. Employ open-ended questions to foster dialogue and gain valuable insights.
7. Adapt your communication style based on understanding different communication styles.
8. Addressing conflict requires tact and empathy, beginning with a positive and understanding tone.
9. Emotional intelligence is crucial; being aware of and responding to emotions enhances conversation success.
10. Consistent practice is key; regularly applying discussed techniques yields effective results.
"The First Minute: How to Start Conversations That Get Results" is a valuable resource for enhancing communication skills in professional and personal settings. Tailored for business professionals, leaders, salespeople, negotiators, and those frequently interacting with others, the book provides practical tips for building positive relationships, resolving conflicts, and achieving objectives in diverse conversational contexts. Additionally, individuals aiming to improve emotional intelligence, active listening skills, and overall interpersonal skills will find this guide insightful.
Here are 10 key insights from the book:
1. The first minute of any conversation is pivotal and can determine its overall outcome.
2. Preparation is essential; understanding your purpose and desired outcomes is crucial.
3. Making a positive impression from the start establishes trust and rapport.
4. Utilize active listening skills to comprehend and respond effectively to the other party.
5. Body language significantly impacts communication; positive and open gestures enhance message reception.
6. Employ open-ended questions to foster dialogue and gain valuable insights.
7. Adapt your communication style based on understanding different communication styles.
8. Addressing conflict requires tact and empathy, beginning with a positive and understanding tone.
9. Emotional intelligence is crucial; being aware of and responding to emotions enhances conversation success.
10. Consistent practice is key; regularly applying discussed techniques yields effective results.
"The First Minute: How to Start Conversations That Get Results" is a valuable resource for enhancing communication skills in professional and personal settings. Tailored for business professionals, leaders, salespeople, negotiators, and those frequently interacting with others, the book provides practical tips for building positive relationships, resolving conflicts, and achieving objectives in diverse conversational contexts. Additionally, individuals aiming to improve emotional intelligence, active listening skills, and overall interpersonal skills will find this guide insightful.
February 20, 2024
My fav quotes (not a review):
Heads up: Whenever we receive information, it takes our brains a few moments to work out what to do with it. We try to work out if we have to answer a question, if the speaker is looking for a response, whether we need to take action or make a decision, and so on.
“Would you like to know what happened with XYZ?” “Can I vent for a minute?”
Context: I read the report you sent me. Intent: Can you explain something? Key message: I want to understand the change in timeline.
More than one intent = more than one purpose for the conversation = more than one framing
“Hi, Boss. We’ve completed the filing audit. There are only a couple of things you might want to know. First, nothing needs your attention; Joanna signed off on the report. Also, we’re borrowing some interns from legal to help us finish tidying the files. Larry, the VP of Legal, said it was fine.”
Context: I’d like to talk to you about three things. Intent: I need some advice, and I have a couple of decisions. Key message: We have an issue with the office supply delivery. I’d like to nominate Dave for an award, and I have a request for some time off.
Goal, problem, solution forms an easy-to-remember initialism: GPS.
three types of problem situations? You have a problem and need to find a solution. You have a problem and are recommending a solution. You had a problem that has been solved, and you are reporting the outcome.
The difference between asking someone to do extra work and asking them for insight and advice is significant.
Context: I reviewed the new information security policy. Intent: We need to take action. Key message: Our firewall is not compliant anymore. Goal: The new industry regulations require a level-five firewall for all ecommerce transactions to keep payment data secure. Problem: Our current software will only allow us to support up to level four. Solution: We need to come up with a plan for upgrading the software and present it to the leadership team
Heads up: Whenever we receive information, it takes our brains a few moments to work out what to do with it. We try to work out if we have to answer a question, if the speaker is looking for a response, whether we need to take action or make a decision, and so on.
“Would you like to know what happened with XYZ?” “Can I vent for a minute?”
Context: I read the report you sent me. Intent: Can you explain something? Key message: I want to understand the change in timeline.
More than one intent = more than one purpose for the conversation = more than one framing
“Hi, Boss. We’ve completed the filing audit. There are only a couple of things you might want to know. First, nothing needs your attention; Joanna signed off on the report. Also, we’re borrowing some interns from legal to help us finish tidying the files. Larry, the VP of Legal, said it was fine.”
Context: I’d like to talk to you about three things. Intent: I need some advice, and I have a couple of decisions. Key message: We have an issue with the office supply delivery. I’d like to nominate Dave for an award, and I have a request for some time off.
Goal, problem, solution forms an easy-to-remember initialism: GPS.
three types of problem situations? You have a problem and need to find a solution. You have a problem and are recommending a solution. You had a problem that has been solved, and you are reporting the outcome.
The difference between asking someone to do extra work and asking them for insight and advice is significant.
Context: I reviewed the new information security policy. Intent: We need to take action. Key message: Our firewall is not compliant anymore. Goal: The new industry regulations require a level-five firewall for all ecommerce transactions to keep payment data secure. Problem: Our current software will only allow us to support up to level four. Solution: We need to come up with a plan for upgrading the software and present it to the leadership team
February 25, 2022
A business focussed book I took a random punt on in a Kindle Deal sale. The premise was interesting, with a focus on how to get to the point much quicker in a work conversation and avoid the usual waffling, small talk and irrelevant chat.
Overall, it was a decent read, I liked the framework he set up for planning out how to start a work conversation. It’s got six key elements - Context / Intent / Key Message and Goal / Problem / Solution and he explains these very clearly.
It’s a helpful tool to be clear when you start a conversation, and it’s worth a read just to learn that framework alone. It’s particularly useful for dealing with people who are all action-focussed and don’t do small talk.
However, other than then showing lots of different situations and examples in which to use this framework, I didn’t feel there was too much else to this book. If I’d paid full price, I might have thought it wasn’t great value for such a light take-out.
His writing style is OK, although at times, it felt like sitting in an HR training session with someone at the front writing this stuff out on a flipchart. That’s fine, but you probably do that stuff at work anyway, so reading it in a book made it feel a bit flat and lacking in any spark.
It also didn’t talk much about other types of work conversation that are more about relationship building and connection. It felt very focussed on a specific type of working style, without giving any help on how to talk to other styles.
Good as far as it goes, does what it sets out to do, no more, no less.
Overall, it was a decent read, I liked the framework he set up for planning out how to start a work conversation. It’s got six key elements - Context / Intent / Key Message and Goal / Problem / Solution and he explains these very clearly.
It’s a helpful tool to be clear when you start a conversation, and it’s worth a read just to learn that framework alone. It’s particularly useful for dealing with people who are all action-focussed and don’t do small talk.
However, other than then showing lots of different situations and examples in which to use this framework, I didn’t feel there was too much else to this book. If I’d paid full price, I might have thought it wasn’t great value for such a light take-out.
His writing style is OK, although at times, it felt like sitting in an HR training session with someone at the front writing this stuff out on a flipchart. That’s fine, but you probably do that stuff at work anyway, so reading it in a book made it feel a bit flat and lacking in any spark.
It also didn’t talk much about other types of work conversation that are more about relationship building and connection. It felt very focussed on a specific type of working style, without giving any help on how to talk to other styles.
Good as far as it goes, does what it sets out to do, no more, no less.
July 11, 2025
I just finished reading The First Minute, and I found it to be a very interesting and valuable read. The majority of the book focuses on how to set up and handle different situations through effective communication. It provides practical tools and explains why clear, intentional communication is so important—especially in the workplace. The author also includes examples of poor communication, which helps highlight the contrast and reinforces the importance of the methods being taught.
While the book is primarily geared toward professional environments, many of the strategies it teaches can absolutely be applied to everyday life. I think this book is especially useful for anyone in the business world who wants to improve how they communicate with coworkers and managers. If you’ve ever struggled to get your point across, found yourself having to repeat explanations, or felt like your conversations often lead to confusion, this book might be exactly what you need.
It’s also a relatively short read, which is nice. However, to really understand and internalize the concepts, you might find yourself revisiting certain sections more than once. The ideas are simple, but applying them consistently takes practice. Overall, The First Minute is a great resource for anyone who wants to be more efficient and effective in how they communicate at work.
While the book is primarily geared toward professional environments, many of the strategies it teaches can absolutely be applied to everyday life. I think this book is especially useful for anyone in the business world who wants to improve how they communicate with coworkers and managers. If you’ve ever struggled to get your point across, found yourself having to repeat explanations, or felt like your conversations often lead to confusion, this book might be exactly what you need.
It’s also a relatively short read, which is nice. However, to really understand and internalize the concepts, you might find yourself revisiting certain sections more than once. The ideas are simple, but applying them consistently takes practice. Overall, The First Minute is a great resource for anyone who wants to be more efficient and effective in how they communicate at work.
April 2, 2025
Page 10: "Without context, a piece of information is just a dot. It floats in your brain with a lot of other dots and doesn't mean a thing." -Michael Ventura
Page 16: By clarifying your intent in the first few lines of your message, you give your audience the key to correctly interpreting and reacting to the information.
Page 22-23: Before you start talking or writing an email, think about all the details you could share, and then imagine your audience asking "So what?"
Often the answer to this question is a simple description of the most important and impactful part of your topic.
"So what?" doesn't always mean describing what happened. It might mean stating the consequences of the event. Often the implications are more significant than the even itself. If that is true, the impact might be the key message.
Page 26: Framing sets up the conversation you want to have, but it doesn't replace it. You will still have a conversation in which you can share the background detail. But just like my car mechanic knew, there is always time to go into detail after giving the key message.
Page 42: Listening to someone ramble or talk about something seemingly unconnected to the original point of the conversation is one of the most frustrating and common occurrences in the workplace.
Page 57: - If you need a decision, the summary should focus on the decision to be made, not all the reasons why the decision is needed.
- If you need advice on how to solve a problem, the summary should focus on the problem that needs solving and not on all the reasons why the problem exists.
Page 63: "Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer." Denis Waitley
Page 70: Structured summaries are the missing link between knowing that you should be concise and knowing how to be concise.
Page 16: By clarifying your intent in the first few lines of your message, you give your audience the key to correctly interpreting and reacting to the information.
Page 22-23: Before you start talking or writing an email, think about all the details you could share, and then imagine your audience asking "So what?"
Often the answer to this question is a simple description of the most important and impactful part of your topic.
"So what?" doesn't always mean describing what happened. It might mean stating the consequences of the event. Often the implications are more significant than the even itself. If that is true, the impact might be the key message.
Page 26: Framing sets up the conversation you want to have, but it doesn't replace it. You will still have a conversation in which you can share the background detail. But just like my car mechanic knew, there is always time to go into detail after giving the key message.
Page 42: Listening to someone ramble or talk about something seemingly unconnected to the original point of the conversation is one of the most frustrating and common occurrences in the workplace.
Page 57: - If you need a decision, the summary should focus on the decision to be made, not all the reasons why the decision is needed.
- If you need advice on how to solve a problem, the summary should focus on the problem that needs solving and not on all the reasons why the problem exists.
Page 63: "Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer." Denis Waitley
Page 70: Structured summaries are the missing link between knowing that you should be concise and knowing how to be concise.
September 9, 2024
Summary:
The effective business communication hinges significantly on the initial moments of interaction. Mastering the art of framing ensures that every conversation begins with clarity and purpose, setting the stage for more productive dialogue. Use structured summaries to concisely navigate complex information, making every interaction actionable and focused. Furthermore, the importance of timely validation and effective time checks cannot be overstated – these strategies guarantee that your communication will be heard and welcomed. By applying these principles across various platforms – from emails to meetings – you can enhance your capability to communicate effectively, ensuring that each message is clear and every minute counts. With these tools, you’re well-equipped to boost your professional communication skills, propelling your projects and career forward with every word you speak or write.
The effective business communication hinges significantly on the initial moments of interaction. Mastering the art of framing ensures that every conversation begins with clarity and purpose, setting the stage for more productive dialogue. Use structured summaries to concisely navigate complex information, making every interaction actionable and focused. Furthermore, the importance of timely validation and effective time checks cannot be overstated – these strategies guarantee that your communication will be heard and welcomed. By applying these principles across various platforms – from emails to meetings – you can enhance your capability to communicate effectively, ensuring that each message is clear and every minute counts. With these tools, you’re well-equipped to boost your professional communication skills, propelling your projects and career forward with every word you speak or write.
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