Outsourcing: The Practical Service Manager Guide to IT Outsourcing

by John Graham

A detailed guide to outsourcing, learn how to outsource IT services with practical tips and lessons learnt that can be applied across all sectors and all business sizes. With over 30 years experience in the IT industry, the Practical Service Manager has lived through many outsourcing projects. In-house to onshore, onshore to offshore and offshore to offshore. In this guide, the Practical Service Manager sets out a detailed 6-phase approach covering the full sourcing lifecycle from inception to exit. Packed full of real-world experiences - with 23 figures and 36 tables - prepare for a deep-dive. Learn from an experienced IT professional that has worked on many outsource transition projects. No flannel, no history of outsourcing and no irrelevant content stuffing. Page after page of lessons learned, good advice and practical tips on how to outsource for outcomes that will drive your business forward. The Practical Service manager gets the job done. Whether you are outsourcing for cost reduction, access to professional knowledge or experience, to focus on core business values or just to manage peaks and troughs of demand - Click Buy-Now and start your own outsourcing journey. Page after page, the guide is packed full of great tips on how to outsource - through capturing business requirements, defining and scoring responses to the outsourcing RFP, procurement, contracting, managing the BAU engagement and planning for exit. - A complete and comprehensive cradle to grave guide. Everything that you need to know at a price point that the professional consultants cannot match. Click BUY NOW above to secure your copy of this brand-new guide for 2021. Don't miss out.

202 pages, Paperback

Published November 17, 2020

About the author

Librarian Note: There is more than one author by this name in the Goodreads database.

See also:
John Graham*, Leadership, Memoirs
John Graham*, Children's Books
John Graham*, author Voidstalker series
John Graham, BBC audio serials
John Graham, 1776-1844
John Graham, 1813-1845
John Graham, 1822-1879
John Graham, Amazon and Kindle Help
John Graham, author Plantation Theory
John Graham, dating
John Graham, 1648–1689

Authors marked with an asterisk (*) are Goodreads authors.

Reviews

[Stephen Chandler · Rating 5 out of 5]

This looks like a great resource for IT help desk outsourcing. I guess my question is basically whether or not it delves deeply into the technological aspects as well. While I find the infrastructural aspects interesting, I’d love to know more about the impact generative AI might have in this area. I’m just wondering if you maybe updated the book to incorporate this type of info. Alternatively, do you maybe have a website, blog, or podcast we could find more resources on? I realize I’m being a little picky here, because it looks like you did so much research. However, it’s because this looks like a well-crafted book that I thought I’d ask.