Leadership For Great Customer Service: Satisfied Patients, Satisfied Employees

by Thom A. Mayer

This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.

Genres: Professional Development

120 pages, Paperback

First published August 1, 2004

Reviews

[Colleen Yang · Rating 4 out of 5]

brings awareness that patients are also customers and to treat them with good customer service and examples of how

[Judy · Rating 5 out of 5]

An ER doc explains how to make patients happy while making our job easier! Amazing! I read this for my graduate program, but it turned out to be something very useful in my day-to-day practice. A very entertaining read as well.