Customer Service 101: Basic Lessons to Be Your Best

by Renée Evenson

Book by Evenson, Renee

52 pages, Paperback

First published July 1, 1997

About the author

RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101, Customer Service Management Training 101, and Powerful Phrases for Effective Customer Service.