Customer Service 201: Managing Your People to Be Their Best

by Renée Evenson

Contains Golden and Platinum Rule philosophies to help build a committed, loyal, and creative team. This is a must handbook for anyone who manages customer service employees.

69 pages, Paperback

First published July 1, 1997

About the author

RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101, Customer Service Management Training 101, and Powerful Phrases for Effective Customer Service.