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Sustaining Knock Your Socks Off Service
Thomas K. Connellan
,
Ron Zemke
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Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service
Genres
Business
176 pages, Paperback
First published January 1, 1993
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7 people want to read
About the author
Thomas K. Connellan
9 books
6 followers
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