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It Begins with Please and Doesn't End with Thank You: Transforming Business Etiquette Into Sales Performance
WHATEVER HAPPENED TO PLEASE AND THANK YOU?
We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection.
Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. Is anybody out there?
One thing is for sure: this speed of life has taken a toll on our basic use of good manners and etiquette.
Nowhere is this more apparent than in the decline of professional business communications. But manners and etiquette can be a powerful tool for business and sales success. It Begins with Please and Doesn't End with Thank You will show you how to regain those tools and techniques of bygone eras and update them for the digital today.
This how-to guide and go-to resource takes the concepts of please and thank you into every realm where you engage with clients and prospects-from your first hellos and emails, phone and video calls, to conference rooms and restaurants. With his return to the personal philosophy, sales veteran Edwin P. Baldry breaks down the practices, principles, and protocols for successful business dealings and relationship-building. Via tips, tools, and humorous tales, Baldry shows how to tap into the often-overlooked power of manners to improve your business relationships, and how to transfer etiquette into sales performance.
We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection.
Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. Is anybody out there?
One thing is for sure: this speed of life has taken a toll on our basic use of good manners and etiquette.
Nowhere is this more apparent than in the decline of professional business communications. But manners and etiquette can be a powerful tool for business and sales success. It Begins with Please and Doesn't End with Thank You will show you how to regain those tools and techniques of bygone eras and update them for the digital today.
This how-to guide and go-to resource takes the concepts of please and thank you into every realm where you engage with clients and prospects-from your first hellos and emails, phone and video calls, to conference rooms and restaurants. With his return to the personal philosophy, sales veteran Edwin P. Baldry breaks down the practices, principles, and protocols for successful business dealings and relationship-building. Via tips, tools, and humorous tales, Baldry shows how to tap into the often-overlooked power of manners to improve your business relationships, and how to transfer etiquette into sales performance.
Kindle Edition
Published December 21, 2020
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Displaying 1 of 1 review
January 22, 2021
An easily digestible and engaging read on the art and mastery of building and maintaining professional relationships from a sales perspective. Having been in the room with Mr. Baldry and experiences many of these lessons first hand it's been a very entertaining read.
I am not a sales person but the application of these principals extends far beyond just those who are client facing. Many of these tools can be used to improve professional relations and career prospects. It also helps for anyone who is routinely interacting with sales people to better understand what their world is like.
Highly recommended.
I am not a sales person but the application of these principals extends far beyond just those who are client facing. Many of these tools can be used to improve professional relations and career prospects. It also helps for anyone who is routinely interacting with sales people to better understand what their world is like.
Highly recommended.
Displaying 1 of 1 review