In the tradition of Theory Z, a management expert explains how America can regain its #1 economic power status by using Japanese business techniques. In this unique guide, business people will discover why managers are responsible for 99% of all day-to-day business breakdowns, why building to specs guarantees stagnation, and more.
I learn my basic managment skills as well as Total quality as the approch for success.I stringlly recommend this book for those who are willing to improve their knowledge and implement change