Communication is not just based on the way that I speak, it also includes how I listen. Do I listen to react or response? This was the question I asked myself before reading this book.
To the part of how I listen, author categorized 4 main orientation; people, content, action and time. Each in their own description, I can notice if I was listen to solve a problem, with my head, heart or spirit. Generally, I see myself today, more of people orientated, being able to connect better and show empathy. Though I do see when my energy is low and especially when I'm busy, I would go into time orientated or action. Of matter to time, I notice myself saying the words, "i have 10 minutes for you now". Sounds so gracious, but not at all, as it will turn people off. The conversation becomes rush, actual message not be said and thus no deep connection.
The line that best explains emphatic listening; it is listening without judgement, interruption or a need to fix other person, and with interest to simply hear and understand other's experiences.
That is of high level (from lowest to highest; ignoring, pretend listening, selective listening, attentive listening and emphatic listening) of listening possible. The examples of how a conversation can be in these levels were funny, however, I can recall self being in all different 5, though mostly today in either selective or attentive (as how author mentioned most people would be). So how do I be better in this?
With reference from author's 6 steps of validation of; be present, accurate reflection, reading behavior and guessing what they're feeling, understand their behavior in the context of their lives ,normalize or affirm their emotional reactions, radical genuineness. Working on these, I could myself improving on my listening technique.
Be curious, put my ego aside, give the stage for others to express.