Relentless

by John Tschohl

Relentless is written primarily for executives who set the tone and vision for their business, government or not-for-profit organizations. Senior and middle managers who influence service quality can benefit from it as well as entrepreneurs who want to grow a business by serving their own customers. “Relentless” is intended for anyone who wants their organization to grow and prosper by putting the needs of their customers at the forefront of their work. After reading this book you should have a clear understanding of what it means—and what it takes to be “Relentless”. And once you decide to commit to it, you’ll be well-equipped to weave being “Relentless” into your life and your work.

101 pages, Kindle Edition

First published October 15, 2020

About the author

John Tschohl is an author, speaker and service strategist. He wrote the world's first customer service program, Feelings which was released in January 1980. Millions of people across the world have gone through his programs in over 9 languages and 40 countries.

Time, Entrepreneur and USA Today call him a "Customer Service Guru." John has been writing on customer service longer than anyone else in the world.He was a self-made millionaire by age 30.

He is the author of 8 books on customer service, motivation, self-help and service strategy. His new book Relentless was just released. Achieving Excellence Through Customer Service is in its 13th Edition, His other books are Moving Up, Empowerment: A Way of Life, Loyal for Life, Cashing In, The Customer is Boss and e-Service

Reviews

[Keto Sikharulidze · Rating 4 out of 5]

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წელს გადავწყვიტე, რომ მხატვეულის გარდა სხვა ლიტერატურაც ვიკითხო, მათ შორის ისეთიც, რომელიც ეხება სფეროს, რომელშიც ვმუშაობ.

ეს წიგნი არის მათთვის ვისაც აინტერესებს მომსახურების სფერო. აქ არის მოყოლილი იმ უნარის შესახებ, რომელიც აუცილებელია იმ ბიზნესების წარმატებისთვის, რომელთა მთავარ სამიზნესაც მომხმარებელი და მათი მომსახურება წარმოადგენს. წიგნი ძირითად არის გათვლილი მენეჯერებისა და მმართველებისთვის, თუმცა მმომსახურების ხარისხის პრინციპების უკეთ გაგება თუ გინდათ, საუკეთესო არჩევანია.