Engaging participants in an online gathering, whether it is a presentation, training, or a meeting, is increasingly important as our virtual world has become more of our real world. In Virtual Engagement, Ernie describes the most important principles to engage audiences online. Ernie includes setting the context and how and when to use norms. He encourages using the focus and diffuse strategy, and changing modalities often. As an expert in the field of emotional intelligence, he also focuses on how emotions matter in virtual settings. There is a BONUS section at the end of the book on how to be your best self. This book provides ideas to use immediately to improve engagement with all of your online groups!