This is an extremely detailed, and meticulously researched, timeline of 9/11 which concentrates more on the political and government reaction to events than to the personal. There are, though, many excellent books which do obviously focus on what happened to those involved and this book certainly offers a different approach.
Author William Arkin begins his account at 4:45am when one of the hijackers of UA Flight 93, Ziad Jarrah, begins making phone calls at the Days Inn Newark Airport Hotel and ends it when the President finally retired for the night. So many people have commented what a clear, and calm day, it was on that morning and America itself was tranquil, with national security not a major concern and the government scattered; some around the country and others abroad. President Bush was in Saratoga, to promote early reading when he was informed of the attacks.
It seems odd to me that so many people found the first plane hitting the twin towers as 'odd,' or an accident. Personally, thinking back, I had no doubt that it was a terrorist attack and, as reality dawned, reaction is easily criticised, but very human. A disgruntled President Bush was flown to various locations, and back again, while advisors suggested he stay away from Washington and he wanted to return. Communication was often faulty, people wanted to speak to their family members, orders were confused or ignored. Staff evacuated from the Capitol milled around outside, unsure of what to do. People were out of contact, refused to leave their offices or were confused about what was going on. There were erroneous reports of other planes being hijacked, or bombs, or other threats. As I say though, this is normal, bewildered, human behaviour and, despite the confusion, certainly President Bush maintained his outward calm and also other world leaders behaved well; notably, and perhaps surprisingly, Putin, who reassured the Americans that he understood why the country was raising their defences and offered to help.
This is a very precise timeline, with copious footnotes, and the work which has gone into this is phenomenal. The author does use emotive events, obviously - it would be impossible not to. He mentions phone calls made from those on the hijacked planes, for example, but, overall, he deals with the facts and follows the timeline to show the reader what happened, why and what could have been done differently and the implications that such changes could have meant to those involved. A very interesting and detailed account of what happened that day and of the conspiracy theories which were abounding even at the end of the very first day, along with the focus on who was responsible, the beginnings of casting blame, shifting allegiances, and desire for revenge which followed that day of trauma for not only a country, but the world.