Supervisor Secrets: Keys to Contact Center Leadership

by Tim Read

A handbook for aspiring Supervisors, new Supervisors and Managers, Supervisor Secrets reveals 7 essential leadership practices that you need to know to become an awe inspiring leader and a strong Supervisor. Supervisor Secrets will help you learn what you need to know to earn a promotion, lead your teams well, and enable you to become a brilliant leader of high performance teams. Learn esteemed servant leadership values, important leadership practices, and efficient management techniques sought by companies today. Use Supervisor Secrets to construct your leadership foundation and augment your leadership quotient. You will learn how to lead with action and how to develop proficient teams. You will learn how to capitalize on creativity and innovation to enable, empower and transform your people and your career. Supervisors Secrets is intended for Supervisors who find themselves leading team-based service operations, regardless of service industry. Supervisor Secrets are universal and applicable to all Supervisors leading in any service business. This book presents unprecedented examples and situations tailored specifically for contact center customer service leaders, but it doesn’t stop there. Supervisor Secrets optimize techniques invaluable to new Frontline Supervisors, and experienced Supervisors and Managers, alike. Anyone can pick this book up and quickly learn and apply its leadership techniques to their unique business service operation. You can become a great Supervisor. You can become that great team building leader who is coveted by corporate executives to grow their businesses. Start using Supervisor Secrets and watch your teams and your career begin to flourish.

138 pages, Kindle Edition

Published January 29, 2021

About the author

Tim Read is an Author/Illustrator of children's picture books. As a Father himself he is inspired by the innocence and wonder of children. His illustrations are whimsical, colorful, and visually engaging. His book series "My Very Silly Monster" is a fun and silly approach to learning. By introducing his colorful characters by common names he believes kids will want to befriend the character thus becoming more engaged as the book progresses.
Tim and his wife Barb are parents to four children and live in Ames, IA. When he's not in his studio he can be found at home as a stay-home-dad three days a week.