Written by Gerard Egan, this manual parallels the main text, "The Skilled Helper, Sixth Edition," and allows students to practice communication skills and each of the steps of the model in private before using them in actual face-to-face helping interactions with others.
This textbook resource book has a series of questions that readers are invited to contemplate. The essentials of helping is outlined. There are chapters in conversation - dialogue, eye contact and tuning in, active listening, Seeking understanding, using probes and summaries, helping the client to tell their story.