There is no shortage of great ides, but there is a shortage of people who believe in themselves. It is time to swim in the sea of opportunity. Organizations are scouring for 'rock star' employees. They want members on their team who are not afraid to share innovative ideas, who are not afraid to lead and map out their road to success. Gone are the days of blending into the background of an organization. In order to Move Up, you must stand out. It is time to climb beyond the heights others have reached. Circumstances will always stand in the way, but there is still time for you to fulfill your professional dreams and Move Up. Listen to your dreams. Your dreams for yourself and your family will feed your desire to succeed. Your success is not measured in terms of what you obtain, but in terms of what you become, how you live, and actions you do. Your passion should be as personal and unique as your fingerprint. No one can force passion on you. It's there, inside, just like your heartbeat. Moving Up will help you become indispensable and Move Up.
John Tschohl is an author, speaker and service strategist. He wrote the world's first customer service program, Feelings which was released in January 1980. Millions of people across the world have gone through his programs in over 9 languages and 40 countries.
Time, Entrepreneur and USA Today call him a "Customer Service Guru." John has been writing on customer service longer than anyone else in the world.He was a self-made millionaire by age 30.
He is the author of 8 books on customer service, motivation, self-help and service strategy. His new book Relentless was just released. Achieving Excellence Through Customer Service is in its 13th Edition, His other books are Moving Up, Empowerment: A Way of Life, Loyal for Life, Cashing In, The Customer is Boss and e-Service
Потрясающий треш. Вроде неплохая книга по сервису этого же автора и тут такое. Куча какой-то водяной воды в стиле: если хотите развиваться, вам нужно учиться. Чтобы достичь цели, ее нужно поставить! Хотите быть как умные люди, следуйте их советам. Занимайтесь спортом. Ближе к концу книги автор вообще ошарашил, выдав совет не смешивать алкоголь с наркотиками, потому что это вредно. Я конечно понимаю что для книги нужен объем, а бывают моменты когда совсем не пишется, но не до такой же степени. Но если понравился "монах который продал феррари" то тоже стоит почитать - это будет достойное пополнение в эту серию.