Business Process Mapping: A Simple Guide to Process Improvement

by Megan M. O'Brien

This is the short, easy guide to creating high-quality process maps to effectively improve every day processes. No jargon or technical knowledge needed! If you do not have time to take an expensive class or learn dozens of symbols, this book is for you. In it, you will • The definition of a process map • Why you should create one • Simple symbols to get you started • Basic guidelines to run a mapping session, including which tools you need • How to identify potential issues and process improvements • Expert tips from an experienced process improvement specialist The book includes two example process maps and two exercises so you can start practicing right away.

Genres: Business

23 pages, Kindle Edition

Published April 8, 2021

About the author

Megan M. O’Brien has been working on process improvement projects for over eight years, which led to the creation of the guidance and methodology in this book. She has led process improvement sessions while working for the State of Arizona, City of Phoenix, and as a consultant for government clients around the country. She also has years of government auditing experience, identifying problems and writing achievable recommendations. Megan loves teaching business process mapping, designing and leading process mapping projects, and seeing real improvements implemented that radically change how things are done for the better. In her free time, Megan loves to hike and play the violin.

Reviews

[Michele Robinson · Rating 4 out of 5]

Useful summary of using flowcharts

This is only a 19 page book so that should tell you not to expect a lot of detail. Nonetheless as a complete "newbie" I actually found it very helpful. It set the basis for me to look for a full sized, more detailed guide on mapping business processes. I liked the book for its simplicity, for providing the essential flowchart symbols, and providing useful examples.

[Breanna · Rating 5 out of 5]

simple and easy to read!

Great book it was an easy read and helped a lot! I enjoyed the exercises at the end. I also appreciated easy ways around the road blocks.