Did you know only 6% of brands have actually reached the highest level of CX Transformation and are effectively building unbreakable relationships with customers? If your brand is one of the other 94% that are aspiring to build deeper customer relationships, then this book is for you.
As a business one of the most important things you can do is build brand loyalty. Not simply repeat customers but customers that will stick with your brand no matter what. These customers are sort of your Golden Goose they are what every business should be striving for. This book breaks down how most effectively to go about courting repeat customers and how to thin transform them into brand loyal customers. Using his considerable experience the author gives valuable advice and is able to really gift something that is workable in this book. I think this is one of the first books in a long time that I will be able to take to work and really utilize it and its entirety.