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196 pages, Hardcover
First published August 13, 2009
It doesn't matter if you work at McDonald's or the Trump Tower - are you punctual and courteous? It is not a matter of whether you went to an exclusive private institution or a free public school- did you make the most of every opportunity given to you? It doesn't make a bit of difference whether you're designing clothes for Vera Wang or working in the fabric section of Wal-Mart - are you attentive and accommodating?"