The Changing Face of Today's Customer

by Doug Lipp, Peter Ueberroth (Foreword by)

This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their industry.

256 pages, Hardcover

First published December 1, 2003

About the author

Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Lipp is an expert in leadership and customer service. He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm