The Amazon That Customers Don't See

by Jodi Kantor, Karen Weise, Grace Ashford

This lengthy feature in the New York Times describes not just working conditions at Amazon but the quest for organization which, somewhat inadvertently, created them.

18 pages, Unbound

Published June 15, 2021

About the author

Jodi Kantor has covered the world of Barack and Michelle Obama since the beginning of 2007, also writing about Hillary Clinton, John McCain, Sarah Palin, Richard Holbrooke, Eric Holder and many others along the way.

Ms. Kantor graduated from Columbia and attended Harvard Law School. But soon after she arrived, she caught the journalism bug, took time off to work at Slate.com, and never looked back. She joined The New York Times in 2003 as Arts & Leisure editor, revamping the section and helping lead a makeover of the culture report.

The recipient of a Columbia Young Alumni Achievement Award, Ms. Kantor has also been named by Crain's New York Business magazine as one of "40 Under 40." She appears regularly on television, including The Today Show and Charlie Rose.

Though she is a Washington correspondent, she lives in Brooklyn with her husband and daughter.

Reviews

[Brian Eshleman · Rating 4 out of 5]

REALLY long for an article, clocking in at 9328 words. It was an interesting deep dive into how Amazon's quest for automated efficiency plays out in the lives of people, and now that I get to count it for the tome that it was, I feel less stretched by the length. We all have our metrics of significance, don't we?. :-)