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328 pages, Hardcover
First published July 13, 2021
In big cities, you get this phenomenon where you’re treating people like obstacles,” Schroeder says. And this creates a sort of loop: City dwellers think of strangers as objects, so we don’t talk to them; and because we don’t talk to them, it never fully occurs to us that they are, in fact, really people. We know intellectually that they are, of course, but we often act like we don’t.
Lesser minds, they explain, works like this: Because we can’t see what’s happening in other people’s heads, we have “what appears to be a universal tendency to assume that others’ minds are less sophisticated and more superficial than one’s own.” That means we chronically underestimate strangers’ intelligence, their willpower, and their ability to feel human emotions like pride, embarrassment, and shame.
▪ small talk can be dull. But that’s because most people don’t understand what it’s actually for. It’s not the conversation. It’s the opener for a better conversation. It’s a way to get comfortable with one another and cast around for something that you want to talk about.