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World's Best Bank: A Strategic Guide to Digital Transformation
Discover how to transform from a traditional to a digitally driven organization based on DBS BankDBS Bank has been recognized by Harvard as one of the top ten digital transformations of the last decade and as the world's best bank by the most prestigious banking awards.
World’s Best Bank provides you a strategic guide to leveraging digitalization and create better experiences for your customers. It’s based on unique and exclusive interviews of DBS C-suite conducted in person by the author.
This book tells how DBS Bank transformed from a traditional bank to the world’s best bank by making banking invisible by leveraging technology. In this inspirational journey of the weaving of customer insights, business needs and technology opportunities, you will discover hard-won insights, proven practices, provocative questions and relevant anecdotes you can apply in guiding your own digital journey.
World’s Best Bank describes how DBS, under the stewardship of CEO Piyush Gupta, adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, became customer-obsessed and transformed its company culture.
This book initially describes the Asia Wave that laid the groundwork for the Digital Wave, the central core of this strategic guide. You will
How the bank’s digital purpose aligned and inspired every employeeWhy customer journey mapping is at the core of everything DBS doesHow the technology architecture transformed with DevOps, agile and GANDALFHow the bank adopted a data-driven cultureHow digital operating principles created a learning organization and transformed the bankHow nurturing digital customers brought in twice the incomeHow ecosystems were designed, even enabling customers to buy cars on the bank’s websiteFollowing the Digital Wave came the Sustainability Wave, which addresses issues of inequality and the future of our planet. You will also explore lessons from the bank’s rapid response to customers’ and employees’ needs when the COVID-19 pandemic struck.
World’s Best Bank is not only about implementing a digital strategy; it’s a rallying call for an industry revolution and a strategic guide on how to overcome your challenges in implementing digitalization.
World’s Best Bank provides you a strategic guide to leveraging digitalization and create better experiences for your customers. It’s based on unique and exclusive interviews of DBS C-suite conducted in person by the author.
This book tells how DBS Bank transformed from a traditional bank to the world’s best bank by making banking invisible by leveraging technology. In this inspirational journey of the weaving of customer insights, business needs and technology opportunities, you will discover hard-won insights, proven practices, provocative questions and relevant anecdotes you can apply in guiding your own digital journey.
World’s Best Bank describes how DBS, under the stewardship of CEO Piyush Gupta, adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, became customer-obsessed and transformed its company culture.
This book initially describes the Asia Wave that laid the groundwork for the Digital Wave, the central core of this strategic guide. You will
How the bank’s digital purpose aligned and inspired every employeeWhy customer journey mapping is at the core of everything DBS doesHow the technology architecture transformed with DevOps, agile and GANDALFHow the bank adopted a data-driven cultureHow digital operating principles created a learning organization and transformed the bankHow nurturing digital customers brought in twice the incomeHow ecosystems were designed, even enabling customers to buy cars on the bank’s websiteFollowing the Digital Wave came the Sustainability Wave, which addresses issues of inequality and the future of our planet. You will also explore lessons from the bank’s rapid response to customers’ and employees’ needs when the COVID-19 pandemic struck.
World’s Best Bank is not only about implementing a digital strategy; it’s a rallying call for an industry revolution and a strategic guide on how to overcome your challenges in implementing digitalization.
228 pages, Kindle Edition
Published June 30, 2021
36 people are currently reading
47 people want to read
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Displaying 1 - 7 of 7 reviews
July 29, 2021
I was amazed when I finished reading ‘World’s Best Bank’. This is a well thought out guide on how to overcome the challenges that emerge when implementing digitalization in a business.
My favorite part were the lessons from the bank’s rapid response to customer’s and employee’s needs when the COVID-19 pandemic struck, as it is a very current topic that needs proper solving.
The author is an award-winning case writer and a Global Scot appointed by the First Minister of Scotland, so I had no doubt he knows what he is talking about.
This is a wonderful, powerful and delightful book that delivers on its claim. The way that it is written, the various reflections and poignant teachings offered will most likely help any reader to understand the benefits of implementing digitalization and that is why I highly recommend reading this book!
My favorite part were the lessons from the bank’s rapid response to customer’s and employee’s needs when the COVID-19 pandemic struck, as it is a very current topic that needs proper solving.
The author is an award-winning case writer and a Global Scot appointed by the First Minister of Scotland, so I had no doubt he knows what he is talking about.
This is a wonderful, powerful and delightful book that delivers on its claim. The way that it is written, the various reflections and poignant teachings offered will most likely help any reader to understand the benefits of implementing digitalization and that is why I highly recommend reading this book!
July 31, 2021
A good outlook on business
A book geared towards businesses, “World’s Best Bank” by Robin Speculand gives sound advice on how to use the knowledge one gains when they work with the public. Because the customers are there, if one knows how to observe, businesses can take into account what they learn of their customers and optimize the way their technology works, how it could help the business to grow. The world of technology is here, and businesses cannot simply maintain a traditional outlook on how their customers purchase their wares. This book will help those who want to utilize this knowledge to lead their business onto the next step in their journey. I found it very interesting, well-organized, and insightful to use in any future endeavors that I might have with my own business. Great read! Highly recommended!
A book geared towards businesses, “World’s Best Bank” by Robin Speculand gives sound advice on how to use the knowledge one gains when they work with the public. Because the customers are there, if one knows how to observe, businesses can take into account what they learn of their customers and optimize the way their technology works, how it could help the business to grow. The world of technology is here, and businesses cannot simply maintain a traditional outlook on how their customers purchase their wares. This book will help those who want to utilize this knowledge to lead their business onto the next step in their journey. I found it very interesting, well-organized, and insightful to use in any future endeavors that I might have with my own business. Great read! Highly recommended!
July 15, 2021
Mega Transformation Story with Huge, Balanced Outcomes
Did you enjoy Satya Nadella's book, "Hit Refresh?" If yes, please enjoy another mega transformation story by Robin Speculand in “World's Best Bank.” It tells a story about how DBS, an Asia-based bank, fundamentally transformed its business, won numerous awards, and was showcased by Harvard as one of the top ten digital transformations of the last decade. There are many lessons and guiding principles within. One of my favorites - "It's not enough to apply digital lipstick. You need to become digital to the core." There are numerous additional guiding principles and wisdom tips within for how an organization can truly move towards digital transformation and beyond. This book has pragmatic advice for making big fundamental shifts and realizing the rewards and awards.
Did you enjoy Satya Nadella's book, "Hit Refresh?" If yes, please enjoy another mega transformation story by Robin Speculand in “World's Best Bank.” It tells a story about how DBS, an Asia-based bank, fundamentally transformed its business, won numerous awards, and was showcased by Harvard as one of the top ten digital transformations of the last decade. There are many lessons and guiding principles within. One of my favorites - "It's not enough to apply digital lipstick. You need to become digital to the core." There are numerous additional guiding principles and wisdom tips within for how an organization can truly move towards digital transformation and beyond. This book has pragmatic advice for making big fundamental shifts and realizing the rewards and awards.
July 28, 2021
An innovative, interesting read.
With a very clear narrative, this book written by author Speculand is a must read. World’s best bank is an innovative read on how to transform the traditional into digital. The information is presented in a very clear way; I really enjoyed reading this book because everything is well organized. Also, I believe that adding colour to some extracts or headings is a very smart way of catching the reader's attention.
This is a certainly thought provoking read that I would recommend to all. I can say that I learned quite a lot of interesting things about this digital wave. It is a must read!
With a very clear narrative, this book written by author Speculand is a must read. World’s best bank is an innovative read on how to transform the traditional into digital. The information is presented in a very clear way; I really enjoyed reading this book because everything is well organized. Also, I believe that adding colour to some extracts or headings is a very smart way of catching the reader's attention.
This is a certainly thought provoking read that I would recommend to all. I can say that I learned quite a lot of interesting things about this digital wave. It is a must read!
July 29, 2021
World's Best Bank, written by Robin Speculand is a book that gives us strategies for a digital transformation. Although it is a middle length book, it has plenty of interesting information that I read during the weekend. I really enjoyed it. The author gives a lot of clues on how to create better experiences with clients, something I believe is really important.
It is clearly written; luckily, I did not get lost with jargon or difficult explanations. I really enjoyed how the author wrote this very useful guide. I will certainly recommend reading it because it is thought provoking and I learnt a lot from it.
It is clearly written; luckily, I did not get lost with jargon or difficult explanations. I really enjoyed how the author wrote this very useful guide. I will certainly recommend reading it because it is thought provoking and I learnt a lot from it.
February 12, 2023
Some good examples, but mostly hollow
Like the real world examples e.g. a chapter about ecosystem examples.
But a lot of the content feels hollow and full of buzzwords.
Like the real world examples e.g. a chapter about ecosystem examples.
But a lot of the content feels hollow and full of buzzwords.
April 30, 2023
Was impressed until someone told me it’s most likely a marketing campaign book then it never read the same
Displaying 1 - 7 of 7 reviews