I rarely take detailed notes, but since I did this time, I decided I would share them with you. The greatest weakness in this book, and other management books, in my opinion, is that it only alludes to virtue
Practices are the center of the program. Pacheco says management is fundamentally about people, but then she goes on to give a whole bunch of practices to do.
I believe virtue (i.e. love, integrity, diligence etc.) is far more important than practices picked up through experience and business literature.
Notes:
We're making decisions about a role or task ask:
1. What is the objective or main goal
2. What does good look like
3. What is the best timing
4. What are examples
Tough conversations for feedback that lead to growth where the team member is more motivated afterward is good management
1. Start with data/observation
2. Share impact of their behavior
3. Allow space for conversation and questions
4. Give actionable steps to change
Feedback ideas:
1. Feedback by asking everyone to give one thing they think could be done better
2. Ask each member how they prefer to receive feedback-and tell them it will come often
3. Ask for one way you can support them-ask this weekly
Motivation in management:
1. Know the motivational needs of your team
2. Praise and positive feedback sometimes are better than money
3. Don't pay people for the things they do out of love - manipulation much?
Managers today need to help team members find meaning & fulfillment in work
Questions to ask to find meaning
1. What four adjectives would you like people to describe you with
2. What in your now makes you happy
3. What is something you want but can't seem to get
4.What is something you learned this year
5. If your biggest barrier to your work was gone, how would it change things
5 Factors that make work meaningful
1. Skill variety
2. Task significance
3. Task identity
4. Autonomy
5. Feedback
Reframe day-to-day tasks
Leading an Effective Team:
Common knowledge effect
--Discussing what everyone already knows
Raising the white flag
--Not sharing your thoughts-apathy
--This happens because team members feel that they don't have the same expertise as a leader in the group
--Feeling pressure to conform to majority opinions
Solution to white flag:
--Appoint someone to be a contrarian for a meeting--they need to disagree when everyone agrees and try to find problems with it
Managers should speak last
Deal with conflict:
1. Relational conflict (differing views about life)
2. Task conflict (differing views about a task)
3. Process conflict (differing views about process)
Develop norms and routines
1. Be on the same page about how things are done
2. Write down the norms and routines for your team
--If it's fine for team members to show up late, write it down. If it's not okay, write it down. Team members want clear expectations.
Manage yourself
"Say I don't know" when you don't know.
Relational managing vs. task managing
Management is fundamentally about people
B. Grizenko