Unmuted: How to Show Up, Speak Up, and Inspire Action

by Heather Hansen

Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted - when we can't find the opportunities to speak up or our ideas aren't getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.



Building upon research from business psychology, cultural studies and linguistics, Unmuted is the essential guide to professional communication. Through the unique 'Unmuted' framework, it provides practical strategies that will bring confidence and clarity to every aspect of your career, from writing perfectly worded emails to delivering powerful presentations.

208 pages, Paperback

Published May 17, 2022

About the author

Heather Hansen is the founder and lead consultant for Singapore-based communication consultancy and training firm, Global Speech Academy Pte Ltd. She is also an External Expert in Communication for National University of Singapore (NUS) Business School's Executive Education programs.

Heather helps global leaders of diverse and dispersed teams build unmuted communication cultures that increase efficiency, innovation, inclusion and collaboration. She is also an outspoken advocate for global voices and linguistic inclusion as demonstrated by her popular 2018 TEDx talk titled "2 Billion Voices: How to speak bad English perfectly".

Heather is author of "Powerful People Skills" and "UNMUTED". She is a contributing author to three other books where she writes on global communication, language and people skills.