"And when you talk to people you don’t know, I tell them, you learn that everyone has a bit of gold; everyone has at least one thing to say that will surprise you, amuse you, horrify you, edify you. They tell you things, usually with minimal prodding, and sometimes those things can deepen you, and awaken you to the richness and the grace and even the pain of the human experience."
This snippet of the book encapsulates the main premise that Joe brings out, this idea that the way we perceive strangers in general...is not a reflection of how they actually are. Here are the results of one of the various experiments referenced in the book that brings this out: " people who talked to strangers reported a significantly more positive, enjoyable commute than those who didn’t. Conversations lasted an average of 14.2 minutes, and the talker came away with a positive impression of the strangers they’d talked to. "
1. The book also goes on to address why we hesitate to talk to strangers. This consisted of various reasons from...a feeling that we want to talk to strangers more than they want to talk to us, cultural differences, fear of the unknown, influence from the cultural "stranger danger" phenomenon, etc.
Before I move on in this uh...review, I want to demonstrate the stranger danger phenonomon and how relevant it is via this portion from the book: "respondents are far more afraid of being killed by a stranger than by someone they know (29.7 percent to 21 percent), and far more afraid of being sexually assaulted by a stranger than by a familiar person (27.1 percent to 19.2 percent). Yet, as with crimes against children, the vast majority of murders and sexual assaults are committed not by strangers, but by people known to the victims. According to data from the Centers for Disease Control and Prevention, in 2016, 85 percent of murders in America were committed by people the victims knew.
2. There are various ways to overcome this hesitancy...one such way that really stuck out to me was the idea of finding a common connection.
"According to the social psychologists who advanced the idea of mere belonging, Gregory Walton and Geoffrey Cohen, humans “are highly sensitive to even minor cues of social connection.” When we find some small similarity, it serves as “an entryway to a social relationship—a small cue of social connection to another person or group.” Humans have a powerful need to belong, so we look for what are called incidental similarities when we encounter strangers. These reassure us by signaling that we have something in common, that we belong together.
3. But one can only discover this common connection by sustaining a conversation. Joe mentions the 80/20 rule where the idea is to listen during 80% of the conversation and listen for 20% of it. I like to view it this way...imagine you're in a conversation with 5 people...if you speak 80% of the time that leaves 20% of the time to be allocated to 4 people. However, if you speak for 20% of this conversation...that leaves 80% to ideally be evenly distributed among 4 other people that embrace the same idea.
Joe also presents this idea of a "triple consciousness".
“What I want is for people to begin to learn that to be in a conversation, they need to maintain a kind of double consciousness, even a triple consciousness,” he says. “The consciousness of what the conversation is, the consciousness of what they want to say, and then the kind of meta-consciousness of Am I contributing to the process of this conversation in a good way? Or Am I being overbearing? Am I being irrelevant? Am I not trying to build? That’s the undercurrent.”
Lastly, the "disclosure-reciprocity" effect is another way to go...it's the idea that if you share something personal the other person will match that level of personal exposure. There are various reasons for that...but one is that this displays a level of trust you have in the other person, to share something so personal with them. This prompts the other person to trust you in return.
4. Lastly, the book introduces this amazing idea that the society you grow in can dictate how open you are to engaging with strangers.
"The reason why high trusters tend to be less gregarious is as simple as it is counterintuitive: They don’t have to be. We have seen time and time again how friction makes us social. Inefficient high-trust societies, friction is minimal. Central institutions handle the things that in less-well-functioning places often fall to individuals. In low-trust countries, however, people can’t rely on institutions to take care of them. They have to be more sociable—with friends and strangers alike—in order to get by. This friendliness isn’t driven by a love for all, but out of a need to cope with the chaos, instability, and threats affecting life in an unstable environment.
The book after this proceeds to give a series of practical tips towards engaging with strangers, often told in personal stories Joe himself experienced. This section of the book was helpful at first...but after a while repetitive and not as interesting.