There's been a lot of talk recently about Metrics and Key Performance Indicators (KPI). But, what does it all mean? Metrics can mean everything or they can mean nothing. I know what you're saying, "I started my insurance agency so I could pour through mounds of data and spend hours looking over spreadsheets." Said no one ever! That's why I wrote the book. I wrote this book to help you find an easy and simple resource on Metrics and Key Performance Indicators.