In this straight-talk short book based on her in-depth scientific research, author Betty Johnson reveals the voices of real virtual workers. They say it’s people, not cameras, that create “Zoom fatigue.” Through their verbatim words, Dr. Johnson illuminates how you can stop doing the things that wear them out and what you can start doing—right now—so that virtual meetings cease to be an exhausting, time-consuming pain. So that virtual work works. For everyone.
Here, you’ll see precisely how to do what virtual workers implore you to do. How to get more done in less time. How to enable the sorts of relationship-building they need to carry them through tough times. How to enable authenticity, inclusion, agency, and equity. How to maximize their talents and wisdom so you and they become more successful.
Betty Johnson, Ph.D., has 30 years’ leadership and change consulting experience. The firm she founded, Bridging the Difference LLC, serves clients that include private, public, and non-profit leaders and their teams. As president of this firm, Betty helps leaders recognize the behavior-goal misalignments that impede their success, and shows them how to bridge the difference to get extraordinary results.
Her firm’s proprietary methods are grounded in scientific research, and all demonstrate measurable results. Those methods germinated during Betty’s participation in an immersive program at the U.S. Army War College in Carlisle, Pennsylvania. It was there that—alongside senior leaders from American, Latin American, and Asian militaries—Betty experienced first-hand how empathy is learned through modeling others who exhibit it well. She observed how those military leaders shine a gentle light on others’ biases and challenge others’ assumptions, while maintaining a psychologically safe environment. Their doing so leads to better decision-making and fosters the sorts of relationships that last throughout a career.
Now, organization leaders around the globe consistently describe the consulting, coaching, and training Betty provides as an “empathetic process” that helps them to be better and do better. That process reflects her War College experience and her belief in the poet Goethe’s words, “Treat people as they want to be, and you help them become what they are capable of being.”
Take an hour to read this book before you plan your next video meeting. Understand the 11 steps to include when running virtual meetings, and learn about some of the destructive behaviours you might be enabling.
Betty offers a fresh perspective in this new era of always needing to be camera ready for your next video meeting.
If you feel exhausted at the end of the work week, consider what techniques you might introduce in your next meetings.
People Leaders - For 570+ days you've probably been leading your people virtually (or you were doing it long before then.) So let me ask you, how have you changed your expectations in engaging your team?
If you are like us, when COVID first hit we just shifted everything to Zoom but didn't really make changes to the structure or content. We quickly learned this was the WRONG approach.
I recently had the opportunity to do an early read of Dr. Betty Johnson's new book Making Virtual Work: How to Build Performance and Relationships and boy do I wish I'd have had it in March, 2020.
This fast read book is a great reference tool to sanity check how you are working with your teams. My favorite chapter is How to Do What Helps which provides you with the full recipe on how to structure your meetings to not only make them more productive but also less stressful to your team.
My favorite part is the focus on the meetings you SHOULDN'T have. Using tools like Slack to do asynchronous "Give me an update" interactions instead of having a meeting and going around the table can free your people to both focus on the tasks at hand and make the rest of your meetings more useful.
If your company is like ours, we aren't going back to life pre-COVID so your ability to be a successful people leader virtually will help you succeed and be a leader that people want to work for.
A timely and easy read for the times we are working in most organizations. Dr. Johnson provides emperical evidence that provides leaders with the tools to lead thier teams in a manner to not burn them out and be empathetic to their needs. Worth the time investment to read.