Americans, and perhaps people in general, have a habit of worshipping at the altar of companies. Nintendo, Sony, Microsoft, Apple, Tesla, Blizzard, pro sports organizations, record companies, movie studios, mega publishers—we put all our eggs in baskets held by people who will happily dash those eggs upon the ground if it means earning an extra dollar in profit for the year.
Nintendo's late CEO, Satoru Iwata, who passed away in 2015, personified the opposite of corporate greed. I'm not saying his predecessor, the late Hiroshi Yamauchi, or Iwata's successor, whose name I confess I can't recall off the top of my head, personified the opposite. Only that Iwata made it easy to love Nintendo, to root for them, because he seemed intent on defying what we have come to expect form CEOs.
ASK IWATA, part memoir and part journal-like account of what he learned over a life spent bringing happiness to others by making games, is as thoughtful and straightforward as the man himself. His prose is simple, making it easy to digest his ideas and experiences. The lessons he imparts, at least one per chapter and often more, never come across as preachy. He was a man determined to learn from his experiences, and he enjoyed passing his wisdom on to others in the hopes it might benefit them somehow, somewhere, someday.
The pearls of wisdom he collected here with the help of friends who collected these writings and published them posthumously are truly pearls. Highlight every word, and you'll feel like there's still more to discover. They pertain to technology, games, and management specifically, but are applicable nearly everywhere. Some of my favorites, in no particular order:
• College solidified his understanding of computers, but he learned the most by taking initiative to teach himself.
• Whether he agreed with a direction or not, he never hesitated to "step up to the plate," as he put it, if he felt he was the best person suited to a job.
• He insisted on one-on-one interviews with every developer at the companies he managed (HAL Laboratory and Nintendo) in order to learn the perspectives of those he managed. Through these interviews, he not only gained understanding of what his developers needed, but he learned the importance of gathering data and using it to shape his priorities and influence his decision-making.
• He was small and sickly as a child, which led to bullying. Those experiences taught him what it was like to be weak. Later in life, as the CEO of one of the most successful companies in the world, he never lost perspective of what people below him needed and wanted.
• The best projects, usually facilitated through excellent management, are those where developers see something wrong or that could be improved, and volunteer to work on it.
• His mantra as a leader was, "We'll figure it out."
• There are only so many hours in a day, which for Iwata meant prioritizing where to spend his limited time and energy.
That only scratches the surface. The book's later chapters are written by those who were closest to him, and demonstrate how Iwata's kindness, friendship, and leadership affected those who knew him. Both chapters, written by influential developers, nearly brought me to tears. It was clear these men valued Iwata's friendship and advice, and that they missed their friend even more than people like me, who never knew him but felt as if they did.
I saw a lot of myself in Iwata. Now, I see even more. I suspect every creative person can say the same.