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Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett
The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers.
How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course.
Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved.
Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team.
Employees First! will help
The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers.
How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course.
Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved.
Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team.
Employees First! will help
240 pages, Paperback
Published April 1, 2022
14 people are currently reading
88 people want to read
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Displaying 1 - 5 of 5 reviews
May 25, 2022
The world is changing!
Companies like Airbnb are announcing a forever Work-From-Home opportunity for employees.
Millions of employees are saying goodbye to their once trusted W2 and taking the jump with others in the Great Resignation.
It is becoming more important than ever for business owners, C-Suite, and managers to create an environment in the workplace for employees to want to stay and thrive.
Further than that, it is crucial to create an elite system for customers, too so they don’t jump at the next company.
Donna Cutting is your trusted source for reigniting and reimagining your employee and customer experience!
Her new book: Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization will give you recognition strategies and appreciation techniques to deliver an experience to your employees and customers that will make them never want to leave your side!
Donna will show you how to roll out the red carpet for your new hires and provide you with tips on how to foster a culture of kindness and create space for coworkers to lift one another up!
You will receive the keys to create major wins for new hires with Donna’s 4 C’s:
- Culture
- Connection
- Communication
- Compliance
This book is perfect for any professional who manages others and/or interacts closely with customers.
Companies like Airbnb are announcing a forever Work-From-Home opportunity for employees.
Millions of employees are saying goodbye to their once trusted W2 and taking the jump with others in the Great Resignation.
It is becoming more important than ever for business owners, C-Suite, and managers to create an environment in the workplace for employees to want to stay and thrive.
Further than that, it is crucial to create an elite system for customers, too so they don’t jump at the next company.
Donna Cutting is your trusted source for reigniting and reimagining your employee and customer experience!
Her new book: Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization will give you recognition strategies and appreciation techniques to deliver an experience to your employees and customers that will make them never want to leave your side!
Donna will show you how to roll out the red carpet for your new hires and provide you with tips on how to foster a culture of kindness and create space for coworkers to lift one another up!
You will receive the keys to create major wins for new hires with Donna’s 4 C’s:
- Culture
- Connection
- Communication
- Compliance
This book is perfect for any professional who manages others and/or interacts closely with customers.
October 6, 2022
This is such a fantastic book; and, unlike many other professional development writers, Cutting addresses the need to pay employees a fair wage and offer them a generous work-life balance.
April 6, 2022
I like to think of myself as a good employer and I want my team to be happy and to want to come to work as much as I do. To me, work is not a dirty word. In Cutting’s latest book, she shares inspiring stories by CEO’s, Entrepreneurs, and business executives of how they have made their employees feel appreciated, heard and encouraged.
Employees First! will tug at your heart strings, make you laugh and give you plenty of ah ha moments. She teaches you where you can do better to become more fully engaged with your team. I made notes, underlined and shhh folded pages down. There is excellent content throughout.
Read this book to create a culture of compassion in your workplace. As she says, if I can do it in my company and you can do it in yours, and we can keep expanding, maybe one day most everyone will want to go to work.
Employees First! will tug at your heart strings, make you laugh and give you plenty of ah ha moments. She teaches you where you can do better to become more fully engaged with your team. I made notes, underlined and shhh folded pages down. There is excellent content throughout.
Read this book to create a culture of compassion in your workplace. As she says, if I can do it in my company and you can do it in yours, and we can keep expanding, maybe one day most everyone will want to go to work.
March 17, 2023
It was really really slow at the beginning. Had a good chapter on diversity and creating a culture where everyone is welcome.... It talks about how inclusion is different than just being diverse. And a good chapter on compensation and one on burnout. Although those good chapters were after the second half!
January 24, 2024
I sat in on a workshop led by Donna Cutting last year and finally her book made its way to the top of one of my to-read piles. VERY useful information as we launch our updated 5-year strategic plan. I am ready to roll up my sleeves alongside a rockstar team at work. So many great ideas and perspectives. Five stars.
Displaying 1 - 5 of 5 reviews