Great refresher workout having to re-read the book
I read Dale's book a decade ago and wanted a refresher, and this was perfect. I think one thing Dale leaves out of his book is when to use these techniques and when not to. In my opinion, that judgment is the real secret to interaction. If a person were to apply these principles 100% across the board, one would become extremely deferential and not able to stand up when needed, particularly with coworkers.