Process Improvement: Enhancing Your Organization's Effectiveness

by Eileen Flanigan, Eileen Flanagan, Jon Scott

The critical skills outlined in this book teach you to quickly grasp what process improvement is all about, learn specific tools and techniques applicable to every business, understand what needs changing and create a process map, and implement changes and measure their effectiveness.

112 pages, Paperback

First published March 25, 1995

Reviews

[Marcus Goncalves]

Great resource for process mapping and improvement in a very concise and to-the-point manner. The book is old (1995), before digital transformation.